Receptionist - Dover, United States - Delaware State University

Description

Location : 1200 N Dupont Highway, Dover

Job Type: Classified 35 hrs

Job Number:

Division: Strategic Enrollment Management

Department: SESA - Records and Registration

Opening Date: 01/10/2024

Essential Functions & Required Knowledge, Skills and Abilities

The following are the functions essential to performing this job.

1. Greet people in person.
2. Answer the phone.
3. Forward inquires to appropriate office and/or staff.
4. Assist with student registration.
5. Respond to verification inquires.
6. Demonstrate ability to use Microsoft word software to edit, create, proof, and produce documents.
7. Store files on shared network
8. Assist with midterm and final grading as needed.
9. Process withdrawal forms
10. Assist with commencement activities.
11. Demonstrates compliance with policies, procedures, and regulations.

Other functions
Individuals in this job may be assigned one or more of the following tasks on a rotating or as-needed basis.

1. Perform other duties as required.

Required Knowledge, Skills, and Abilities
The individual in this job must possess these skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

1. Demonstrate ability to type 35 words per minute.
2. Demonstrate mastery of office practices and procedures
3. Demonstrate excellent oral and communication skills and ability to deal courteously with the public.

Qualification Standards

1. Education: High school graduation or GED Equivalent
2. Successful experience: Record keeping and data entry; experience using a database; mastery Microsoft word software.
3. Other preferences: Experience working in a college or university student services office.

Performance Standards & EEO Statement

The criteria for evaluation in this position include, but are not limited to, the following:

1. Demonstrate knowledge of the DSU Fundamentals
2. Demonstrate ability to use Banner software to process records and registration data.
3. Demonstrate efficient and courteous customer services.
4. Demonstrate current knowledge of FERPA.
5. Provide periodic verbal and/or written project updates to Registrar.

EEO Statement

Delaware State University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.

Equal opportunity employer/program'' and "auxiliary aids and services are available upon request to individuals with disabilities''.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

To learn more details, visit the and the