Digital Strategy and Process Optimization Lead - Dallas, TX

Only for registered members Dallas, TX, United States

3 days ago

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Job summary

Drive digital customer growth across AT&T's consumer and business digital ecosystem by transforming digital delivery processes, enhancing customer experiences, and optimizing workflow efficiency.

Responsibilities

  • Map and diagnose current-state workflows for digital delivery, documenting handoffs, decision points, and control requirements.
  • ,
  • Design future-state processes and standards (BPMN/process maps, SOPs, RACI,) that align to digital strategy and operational goals.
  • ,
  • Identify bottlenecks and failure points through qualitative feedback anld quantitative analysis,

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