Consumer Loan Processor - Fairbanks, United States - Mac Federal Credit Union

Description

Job Description

TITLE: Consumer Loan Processor

REPORTS TO: Consumer Lending Manager/Regional Branch Manager

Purpose:

This position is responsible for supporting the consumer lending (financial services) department. Provide assistance and work as an integral touch point between dealers, vendors, and members via electronic, in-person, and telephonic outlets. Bring the MAC FCU brand to life by identifying service and product needs.

Duties and Responsibilities:

• Perform all responsibilities following MAC FCU Competencies and Information Protection requirements.
• Professionally initiate contact with members with prompt, efficient, courteous, and professional service
• Maintain a working knowledge of member-facing departments to respond to member requests and inquiries.
• Maintain knowledge of all primary deposit and lending products and services. Cross-sell products and services and educate members on the use of remote services.
• Maintain thorough and proficient knowledge of our Sub Prime Consumer Lending program.
• Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
• To attain Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service.
• Work independently and efficiently in time-sensitive situations.

The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Experience, Knowledge, and Education

One year to three years of similar or related experience

High school education or GED

Skills

• Capable of staying organized in a fast-paced work environment
• Excellent attention to detail
• Must possess interpersonal skills to ensure member communications are handled in a professional manner
• Ability to work independently, and with a team
• Good conceptual and problem-solving skills
• Analyze and identify member needs based on request and/or further conversation
• Ability to receive and maintain certification required and/or related to consumer lending
• Excellent verbal and written communication skills to effectively communicate in the English language
• Ability to exercise confidentiality and discretionary judgment.
• Proficient knowledge of PC skills, including products such as Docusign, Excel, Microsoft, etc.