Customer Service Representative - Billerica, United States - FLIR Systems

Description

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Customer Service Representative

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locations

US - Billerica, MA

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

REQ22660

Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.

These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description
About Teledyne FLIR Defense
Join Teledyne FLIR Defense, where we're dedicated to safeguarding lives with cutting-edge sensing and threat detection technologies.

Our arsenal includes advanced surveillance sensors, handheld devices, unmanned vehicles, lasers, and more solutions that increase operational effectiveness for warfighters, first responders, and search-and-rescue teams.

We're looking for passionate innovators eager to shape the future of the Defense industry. If you're mission-driven to globally collaborate on life-saving solutions, we invite you to explore our current opportunities.
#TeledyneFLIRDefenseJobs

Job Summary:

The Customer Service Representative (CSR) will be a part of a professional, customer-oriented team in the Service department located in Billerica.

This position requires the ability to communicate effectively and professionally, in a conversational manner. The CSR must be able to remain calm, cool and collected in a fast-paced, dynamic environment. This position works closely with other team members, customers, technicians, management and other departments within Teledyne FLIR.

Primary Duties & Responsibilities:
Manage incoming internal and external customer inquiries via both email and phone

Process customer requests and information timely and efficiently to provide spare parts quotations

Process purchase orders, government contracts and credit cards while paying attention to customer, payment and contractual terms

Prepare shipping documents

Work closely with technicians and peers

Responsible for gathering and entering customer information for import and export requests for international returns per Global Trade Compliant requirements.

Vet and screen customers, systems and transactions

Consistently follow applicable International Traffic in Arms ( ITAR) and Commerce regulations

Help to manage and reduce the spare parts backlog

Perform additional related duties as required


Job Qualifications:
Previous Customer Service experience preferred but not required

A minimum of High School Diploma or equivalent required

Proficient with Microsoft Office and experience with an ERP system, preferably SAP

Strong work ethic, analytical, creative, independent yet also a team player

Able to execute and prioritize multiple tasks

Flexible and adaptable to change

Strong communications skills, both written and verbal

Good organization and time management skills

Ability to multi-task and quickly navigate multiple systems

Applicants must be either a U.S. citizen, U.S.

national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S.

Departments of State or Commerce.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.

Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal

Opportunity/Affirmative

Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

About Us

You may not realize it, but Teledyne enables many of the products and services you use every day .

Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

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