Planet Fitness - Hermitage - Taymax

    Taymax
    Taymax Hermitage

    1 week ago

    Part time
    Description

    Member Services Representative

    We are looking for a Member Services Representative to join our team This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

    Essential Duties and Responsibilities:

    • Greet members, prospective members, and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • Take prospective members on tours.
      • Sign up new members calculating rates and monthly payment amounts.
      • Assist the Club Manager in counting out the drawer as needed.

    Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. Assist in maintaining the neatness and cleanliness of the club.

    • Completing daily assigned within first hour of your shift.
    • Helping complete priority cleaning list each day.
    • Completing walk-around and bathroom checks periodically.
    • Helping complete any special cleaning projects as needed.

    Other duties and responsibilities based on club needs.

    Qualifications:

    • Must be 18 years of age or older.
    • High School diploma/GED equivalent required.
    • Customer service background preferred.
    • Basic computer proficiency.
    • Punctuality and reliability are a must.
    • Ability to work independently as well as part of a team.
    • A positive, upbeat attitude and a passion for fitness and health
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

    Physical Demands:

    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.

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