Field Adjuster - Phoenix, AZ, United States - American Family Insurance

Description

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities that will put customers at the center of what we do best – protecting and restoring their dreams when they need us most.

We're leveraging our expertise, technology and new ways of working to actively reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to thrive.

Together, we disrupt what's expected of insurance.
The Property Field Claims Adjuster investigates and maintains property/casualty claims in the Phoenix area. You will determine liability, secure information, review coverages, and settle claims.

You will support the Claim Division's goal of ensuring customer service industry leadership and partner with the agency to deliver seamless claim service.

As an experienced adjuster, you will work on moderately complex claims up to $50,000.

In this role, you will handle approximately claims per year, climb single story roofing, and will mostly handle water, wind, hail, and fire losses.

Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Obtain state specific property casualty claims licensing as required.
Travel Requirements

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Outdoor elements such as precipitation and wind.
• 1+ Year of Residential field claims adjusting experience preferred

~ Previous hand-on property appraisal or home inspection experience considered
~ American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

You will work in the field and report to the Property Claim Manager and handle homeowner property field claims within the Phoenix metro area .

A company fleet vehicle is provided with the position.

#We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). Interns and contingent workers are not eligible for American Family Insurance Group benefits.

It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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