- Answers calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services.
- Gathers, verifies, evaluates, and enters necessary social, financial, and medical information to determine the need and eligibility for medical assistance in various applications.
- Maintains complete and accurate computerized records of participant interactions including details of action taken and education provided.
- Performs a variety of diverse tasks while continuing to maintain currency and accuracy of program requirements.
- Ensures timely processing of participant inquiries/annual reviews to meet client needs and program mandates.
- Explains and interprets agency policy, procedures, and rules governing public assistance programs to clients and other individuals.
- Refer families, children, adults, or aged receiving assistance to other agencies or community resources, as necessary.
- Meets or exceeds daily standards for performance, accuracy, customer service, and quality.
- Participates in training activities as needed.
- Performs other related work as assigned.
- Introductory knowledge of mathematics and accounting principles used in the calculation of public assistance benefits.
- Introductory knowledge of techniques to assess case situations and determine the most appropriate course of action to ensure conformity with established eligibility guidelines.
- Introductory knowledge of the general provisions, objectives, and philosophy of public assistance programs.
- Skill in handling client behaviors such as fear, hostility, and aggression.
- Ability to maintain accurate and systematic records, to organize and prioritize the workload to meet assigned timeframes.
- Ability to adapt to changes in policy, procedures, and work assignments.
- Ability to operate a personal computer and use automated technology to establish and maintain case records.
- Ability to understand, explain, and apply federal and state laws, program policy, and procedures.
- Ability to communicate effectively with applicants, recipients, the general public, and other employees.
- Exceptional customer service skills.
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csr - Jefferson City, United States - Pyramid Consulting
Description
Immediate need for a talentedCustomer Service Representative (CSR). This is a 06+ Months Contract opportunity with long-term potential and is located in Jefferson City MO (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:
Pay Range: $16.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Note: Hybrid candidates only within 50 miles of the location. For candidates more than 60 miles, this is a Remote role.
Training Schedule: 8 weeks of training. 7 AM - 6 PM CST (M0n-Fri). Must constantly be on Video and responsive to Managers.
Shift: 9:30 AM - 6 PM CST (Mon-Fri).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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