Description

Mazak Corporation is looking for a Field Service Support Technician to join the Field Service team at our Southwest Technology Center located in Houston, TX. This position will have the responsibility to provide technical phone and digital support on Mazak Machines. Communicates with customers and other stakeholders and ensures exceptional service support is provided in accordance with corporate metrics and guidelines.

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

Proactively attains a safe and healthy work environment for all employees

Answer technical questions from customers, field service technicians, vendor / distributor technicians

Provide technical support that is commensurate with the ability of the person or persons to safely perform the recommended task or procedure

Evaluate situation at customer to determine what resources if any are needed to resolve the situation

Ensures customers receive a tangible response within prescribed corporate guidelines

Thoroughly documents summary of all customer calls in D365 including the correct contacts and list of further actions

Compile service history reports for product improvement and customer requests

Interact with Customers and other Mazak Associates.

Read / Interpret engineering drawings

Some travel may be required

Utilizes excellent call center / customer relationship skillset.

Education/Certification:

High school diploma or equivalent

Skills:

Two years experience is required

Two-year technical training in electronics, mechanical or machine tool assembly is preferred

Four to Six years' experience in the field or a related position is preferred

Microsoft Office experience

EOE, including disability/vets

Qualifications

Experience4 - 6 years: Experience in Field Service or related position preferred (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)