Desktop Support Technician - Commerce City - Ovation Workplace Services Inc

    Ovation Workplace Services Inc
    Ovation Workplace Services Inc Commerce City

    3 days ago

    $42,000 - $65,000 (USD) per year *
    Description

    Desktop Support Technician

    The Desktop Support Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

    • Facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
    • Provide break fix, fault diagnosis and resolution. Provide fault analysis to customers' various core operating systems and platforms.

    The ideal candidate should have relevant 3-5 years' experience in Windows Desktop support. They should be able to provide first/second-level contact and problem resolution for customer issues.

    * This salary range is an estimation made by beBee
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