Patient Access Specialist - Cedar Park, United States - Cedar Park Regional Medical Center

Cedar Park Regional Medical Center Cedar Park, United States

3 weeks ago

Description

At Cedar Park Regional Medical Center, we foster a culture of compassion, excellence, and community. We believe in going above and beyond to deliver healthcare services to our patients and make a positive impact in the lives of our community members. As a member of our team, you'll experience a supportive and inclusive work environment, where collaboration and teamwork are highly valued. We are committed to the growth and development of our employees and provide opportunities for learning and advancement. We offer comprehensive benefits that prioritize your well-being and support your physical, mental, and financial wellness. Cedar Park Regional Medical Center is proud to be recognized as an employer of choice, with a culture focused on employee satisfaction and engagement. We are dedicated to creating an environment where you feel valued, supported, and inspired to make a difference.

Cedar Park Regional Medical Center is your community healthcare provider. With more than 600 healthcare professionals strong, our facility offers inpatient, outpatient, surgical and emergency care for Cedar Park and the greater Austin region.

Position Overview

We have an opportunity available for a Patient Access Specialist to join our team This is a full-time position working Friday-Sunday, from 7:00am - 7:30pm, in our Emergency Department.

Responsibilities

Greets all visitors of the hospital in a timely manner and utilizes problem solving techniques to ensure all questions, concerns, or requests are handled appropriately
Obtains complete and accurate demographic and financial information from a variety of sources, physician offices and in-house departments
Enters patient information into the patient registration computer system, according to hospital policies and procedures, and thoroughly documents any incomplete or missing information
Obtains all required signatures and provides the patient with the necessary documents required of the registration process
Completes the medical necessity verification process in a timely manner and follows the appropriate course of action
Ensures proper documentation and signatures on all physician order forms and accurately completes the patient registration for the correct test or procedure order by the physician
Answers all in-bound calls in a timely manner, using proper customer service techniques to identify themselves to the individual on the phone
Verifies insurance coverage and benefits by various methods and documents the information in the patient account
Completes all necessary paperwork and documents required to ensure proper insurance authorization in a timely manner
Accurately computes any patient portion liability
Maintains a departmental accuracy rate of greater than or equal to 97% for each corresponding month
Completes any required corrections or changes to a patient registration identified by the Quality Assurance (QA) process in a timely and efficient manner
Other duties as assigned

Qualifications

Minimum of a High School Diploma or equivalent required
Minimum of one (1) year of patient registration experience in a hospital/healthcare setting strongly desired
Experience with software applications including HMS, MEDHOST, Passport, and TMHP
Ability to adapt quickly to constantly changing and new environments
Must be able to process patient payments including copays, deductible, out-of-pocket, and coinsurance amounts
Ability to reach target goals for point-of-service and accuracy as set by Management
Flexibility to work different shifts across all points of registration within Patient Access required
Ability to manage multiple tasks and effectively work under high stress and fast paced environments is a must
Effective communication skills, both written and verbal, and must be able to read, write, document, and follow instructions in English
Ability to communicate in Spanish is highly preferred but not required

What We Offer

Competitive Pay
Medical, Dental, Vision & Life Insurance
Generous Paid Time-Off (PTO)
Extended Illness Bank (EIB)
Tuition Reimbursement
RN Loan Repayment Program
Matching 401(k)
Clinical Ladder Program
Employee Referral Bonus Program
Opportunities for career advancement
Rewards and recognition programs
Additional perks and discounts

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