Product Service Specialist - Virginia Beach, United States - stihl usa

    stihl usa
    stihl usa Virginia Beach, United States

    1 month ago

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    Description
    About UsAs a family-owned company, it's the people who continue to make STIHL a successful, world-class brand.

    Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

    STIHL is seeking a highly motivated, passionate Product Service Specialist to join our team With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team.


    Company Benefits Include:

    Multiple bonus opportunities with potential annual merit increases Medical, Dental & Vision Insurance Onsite Health & Wellness Center for employees and family members Company Paid Short & Long-Term Disability Company provided Life Insurance Fully vested after 5 years Pension Plan 401k Plan with employer match Vacation, & Sick time with 11 paid holidaysJob Duties & Responsibilities Monitor all available data sources for emergent technical issues in the market on assigned product groups.

    Support customers regarding product troubleshooting and repair. Research, document and report technical issues. Research, document and report user applications of products. Communicate with colleagues in product management and training departments regarding product issues. Identify opportunities to improve communication with customers. Provide executive level reports on technical issues in assigned product groups. Monitor progress in resolving reported technical issues and escalate as necessary. All other duties and responsibilities as assigned.
    Specifications Bachelor's degree in Mechanical/Electrical engineering or the equivalent combination of education and experience preferred. 2+ years of real-world technician experience repairing mechanical or electronic systems. Preferably in a business sector similar to the outdoor power equipment industry. This is a must for success. Advanced understanding of operation and repair of small engines and electric power tools.