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ResponsiveEd Little Rock, United StatesPrimary Purpose: · This remote position in the North Houston Region is required to perform technical work to install and maintain technology equipment, work-on projects, and network and software applications throughout the district. Respond to work order requests by diagnosing a ...
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ResponsiveEd Little Rock, United StatesPrimary Purpose: · This remote position in the North Houston Region is required to perform technical work to install and maintain technology equipment, work-on projects, and network and software applications throughout the district. Respond to work order requests by diagnosing a ...
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Senior Technical Operations Specialist- Remote North Houston - Little Rock, United States - ResponsiveEd
Description
Primary Purpose:
This remote position in the North Houston Region is required to perform technical work to install and maintain technology equipment, work-on projects, and network and software applications throughout the district.
The Senior Technical Operations Specialist will assist the Operational Services team with their years of experience working as a Senior Technical Operations Specialist.
Education/Certification:
A High School diploma or GED is required
Associate's or Bachelor's degree preferred
CompTIA, Cisco or Microsoft certifications preferred
Google IT Support Professional certification preferred
Experience:
5+ years of progressively responsible work experience IT Support Technician in a technical support environment
Work experience in basic networking, infrastructure cabling, help desk or support service environment preferred
Skill Requirements:
Ability to assist with the completion of projects, issues and tasks assigned to the Senior Technical Operations Specialist.
Knowledge of computer workstation setup.
Knowledge of computer hardware and software applications.
Ability to install, maintain and repair computers and peripherals, including printers, modem and scanners.
Ability to install and maintain network infrastructure, including hardware, data and voice support.
Ability to diagnose and resolve computer hardware, software, and network problems.
Ability to travel as required.
Major Responsibilities and Duties:
Installation
Install and upgrade computers and peripherals throughout the district
Install network cabling and network peripherals throughout the district
Relocate computer hardware, peripherals, and equipment as needed
Install and configure software as needed
Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment
Equipment Repair and Maintenance:
Diagnose and repair equipment, including printers, terminals, and personal computers
Service equipment according to established preventive maintenance schedule
Maintain accurate updated records of preventive maintenance
Maintain accurate records of time and materials required to perform repairs and service
Technical Support:
Analyze and resolve technology issues using logic and creativity, assisting in the development of procedures, and exhibiting a commitment to seeing the problem through to resolution
Process technology requests using help desk software and ensure issues are resolved or escalated in a timely manner
Respond to questions and resolve problems for users in person, via telephone, and/or remote access; Assess end-user needs and provide training as needed
Work cooperatively with end-users to detect and resolve hardware problems
Communicate with District IS personnel and software/hardware vendors to resolve end-user problems
Other:
Fostering a team environment with a focus on customer service while maintaining a professional approach regarding all district matters
Be adaptable and flexible in acceptance of changes in techniques and procedures
Perform R&D and remain knowledgeable of emerging trends in technology and keep abreast of innovative practices
Attain and keep current relevant technology certifications
Perform special projects, after-hours support and upgrades, and other duties as assigned
Travel to campus locations for onsite support as required
Equipment Used:
Hand tools and test instruments for electronic repairs and cable installations.
Personal computers and peripherals, including scanners, routers, switches, wireless access points, modems and printers
Mental Demands:
This individual should be a self-motivated starter; perform tasks with little or no supervision; maintain a proactive attitude when establishing relationships among district personnel; and maintain emotional control under stress.
Physical Demands / Environmental Factors:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position requires prolonged sitting, standing, walking, and the ability to lift, carry, push, or pull items up to 50 lbs.
unassisted.Other physical demands include hand and eye coordination and manual dexterity, visual acuity, speech and hearing, repetitive motion, climbing, bending, stooping, crouching, kneeling, reaching, twisting, balancing, and driving to perform essential functions.
On call 24/7 technical support will be required, as well as a valid driver's license and a good driving record.
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