Customer Service Manager - South Bend

Only for registered members South Bend, United States

1 day ago

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Job summary

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies.

Responsibilities

  • Serves as a coach/mentor for the customer service team related to resolving customer conflicts, order fulfillment challenges, training, and personal career development
  • Responsible for supporting and executing against customer service strategy and experience strategies
  • Manages Customer Service teams across all plant locations to ensure alignment with customer service initiatives
  • Align the Customer Service team to fit both our internal and external needs best

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