IT Support Analyst - Plano, United States - Motion Recruitment Partners LLC

Description

IT Support Analyst

Plano, Texas

Hybrid

Contract

$30/hr - $35/hr


Title:
Service Desk Analyst

II


OBJECTIVE:

This position will be responsible for interacting with end users to setup, troubleshoot, and maintain the company's desktop and mobile computing environment.

KEY DUTIES AND RESPONSIBILITIES:
Answer and respond to calls, emails and in-person requests for technical assistance,

inquiries, and other services

Communicate and resolve issues in a professional and timely manner.

Adhere to established SLAs for calls and tickets

Configure, deploy, and support various computer, networking, phones, mobile devices,

audio-video, and other equipment and software related to the end-user computing

environment.

Perform software installation and troubleshooting.

Assist with various projects as needed.

Other duties as assigned.


SDA II Additional Responsibilities:
Travel to remote sites to troubleshoot and setup computers, printers, networking gear, and

other computer-related equipment.

Serve as initial escalation point for technical questions

Act as technical liaison between third party vendors and end users

Perform regional inventory management

Provide overflow support for inbound calls as needed

Develop and maintain support-related documentation

Other duties as assigned.


RESULTS EXPECTED:
Provide prompt, thorough, and accurate issue resolution.

Deliver the highest level of professionalism, compassion, and "above and beyond" customer

service, resulting in rapport and confidence with end users.

Exhibit Servant Leader traits (appreciation, recognition, encouragement, etc.), which results

in positive working relationships with internal and external customers.

Provide quality work according to Company Core Values & Guiding Principles.


DIMENSIONS REQUIRED:
Communication

Planning and organization

Attention to detail

Good Judgment and Problem Analysis

Adaptability and flexibility

High Degree of Professionalism

Time Management

Self-motivator and team player


REQUIRED MINIMUM QUALIFICATIONS:
High School diploma


Prior service desk experience:
SDA I - Minimum of 2 years experience

SDA II – Minimum of 5 years experience

Bachelor's degree in relevant technical field preferred.

MCSE, MCSA, MCITP, or other equivalent desktop certifications preferred.

Reliable home internet and cell service required.

High-level of proficiency with Windows 7, Windows 10, and Microsoft Office.

Entry-level understanding of networking principles.

Strong troubleshooting/problem solving skills.

Professional communication and customer service skills both written and oral.

Strong organizational skills with a keen ability to prioritize and multi-task.

SDA II should be able to work with minimal supervision.

Ability to focus on short-term and long-term goals simultaneously.

Ability to raise issues proactively and in a timely manner.

Ability to work well with others in a team-oriented environment.

Ability to learn quickly and adapt to new business software and system environments.

Must be able to lift end user equipment (up to 25 lbs.).

You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family

Dental & Orthodontia Benefits

Vision Benefits

Health Savings Account (HSA)

Health and Dependent Care Flexible Spending Accounts

Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

Hospital Indemnity Insurance

401(k) including match with pre and post-tax options

Paid Sick Time Leave

Legal and Identity Protection Plans

Pre-tax Commuter Benefit

529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women.

All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available.

Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.


Posted by:
Heather Allen


Specialization:
Technical Support