Customer Service Specialist I - Charleston - CHARLESTON COUNTY HUMAN SERVICES

    CHARLESTON COUNTY HUMAN SERVICES
    CHARLESTON COUNTY HUMAN SERVICES Charleston

    1 week ago

    Description
    Job Summary: As the Customer Service Specialist, you will assist clients with status inquiries regarding applications and assess and complete applications for individuals desiring services for the programs provided to low-income residents of Charleston, Berkeley, and Dorchester counties.
    Duties and Responsibilities:
    • Interacts with customers via telephone, email, online, or in-person to provide support and information on products or services.
    • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
    • Determine client eligibility and complete applications.
    • Accurately enters and maintains electronic documentation through computerized record-keeping and manual documentation as required for operational efficiency.
    • Receives application verification documents and enters them into the file electronically.
    • Identifies and provides emergency crisis services as necessary; makes immediate assessments and responds according to accepted crisis intervention methods and techniques.
    • Refers clients to community resources and other organizations for services not rendered by the Agency.
    • Maintains customer accounts and records of customer interactions with details of inquiries.
    • Performs other duties as assigned.
    Education and Experience:
    • Minimum Associate's degree in Human Services, Social Services, Psychology, or Sociology field desired or a combination of education and /or experience.
    Special Skills:
    • Strong interpersonal and communication skills and the ability to work effectively with various clients in a diverse community.
    • Ability to listen to, understand, and follow directions.
    • Ability to gather data and compile information.
    • Ability to work in a fast-paced environment.
    • Ability to work with a team as well as independently.
    • Proficient computer skills with the ability to learn new software.
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