Reservations Area Manager - Gretna - Vala's Pumpkin Patch

    Vala's Pumpkin Patch
    Vala's Pumpkin Patch Gretna

    6 days ago

    Description
    About Vala's

    Located in Gretna, Nebraska, Vala's is a family owned and operated fall festival open to the public 45 to 55 days a year and is a treasured fall tradition for many families in the surrounding communities. Vala's property spans 400+ acres, including over 50 attractions, such as pick-your-own pumpkins, apples, and flowers, and over 25 food locations.

    The Reservations Area Manager is a professional position responsible for overseeing the reservations and admission team. Reporting to the Director of Sales & Revenue, the Reservations Area Manager will take an active role in scheduling, troubleshooting ticketing issues, and providing customer service to enhance the guest experience. This is a part to full time position, with hours needed starting May through December. Some nights and weekends will be required during the late summer and fall season.

    Requirements

    Responsibilities:
    • Oversee all online admissions bookings and reservations, ensuring availability and accuracy
    • Serve as a point of escalation for admissions and reservations team, ensuring customer service is the focus for each guest interaction
    • Ensure phones are being answered in a timely manner, and assisting with the phone queue, as needed
    • Troubleshoot any issues that arise with scanning and ticketing platforms
    • Oversee the various ticketing categories, including donations and military ticketing
    • Lead and support Admissions team leads, providing coaching and direction
    • Prepare, monitor, and update scheduling for admissions and reservation staff
    • Prepare guest entry areas pre-season, including equipment and signage
    • Assist in developing and leading pre-season training sessions for seasonal team leads and staff
    • Contribute to post-season evaluations and process improvements
    Requirements:
    • High school diploma or equivalent.
    • Experience leading a team.
    • Maintain clear verbal and written communication.
    • Strong organizational skills and attention to detail.
    • Ability to use various forms of technology (laptop, tablet, cellphone).
    • Basic computer skills, along with ability to learn new computer systems utilized on the farm.
    • Strong problem solving skills, with the ability to make quick decisions in high-pressure situations.
    Benefits
    • PTO after 90 days
    • Paid sick time
    • Year-end bonus
    • Amusement Perk
    • Simple IRA eligible after 1 year
    • Phone reimbursement
    • Staff apparel allowance
    Salary Description

    $24/hour

  • Work in company

    IT Area Manager

    Only for registered members

    · About Vala's · Located in Gretna, Nebraska, Vala's is a family owned and operated fall festival open to the public 45 to 55 days a year and is a treasured fall tradition for many families in the surrounding communities. Vala's property spans 400+ acres, including over 50 attra ...

    GRETNA, NE

    1 week ago

  • Work in company

    IT Area Manager

    Only for registered members

    · Description · About Vala's · Located in Gretna, Nebraska, Vala's is a family owned and operated fall festival open to the public 45 to 55 days a year and is a treasured fall tradition for many families in the surrounding communities. Vala's property spans 400 acres, including ...

    GRETNA

    1 week ago

  • Work in company

    IT Area Manager

    Only for registered members

    About Vala's · Located in Gretna, Nebraska, Vala's is a family owned and operated fall festival open to the public 45 to 55 days a year and is a treasured fall tradition for many families in the surrounding communities. Vala's property spans 400+ acres, including over 50 attracti ...

    Gretna Part time

    1 week ago

  • Work in company

    IT Area Manager

    Only for registered members

    :About Vala's · Located in Gretna, Nebraska, Vala's is a family owned and operated fall festival open to the public 45 to 55 days a year and is a treasured fall tradition for many families in the surrounding communities. Vala's property spans 400+ acres, including over 50 attract ...

    Gretna, NE

    1 week ago

  • Work in company

    Reservations Area Manager

    Only for registered members

    · Description · About Vala's · Located in Gretna, Nebraska, Vala's is a family owned and operated fall festival open to the public 45 to 55 days a year and is a treasured fall tradition for many families in the surrounding communities. Vala's property spans 400 acres, including ...

    GRETNA

    1 week ago

  • Work in company

    Reservations Area Manager

    Only for registered members

    · About Vala's · Located in Gretna, Nebraska, Vala's is a family owned and operated fall festival open to the public 45 to 55 days a year and is a treasured fall tradition for many families in the surrounding communities. Vala's property spans 400+ acres, including over 50 attra ...

    GRETNA, NE

    1 week ago

  • Work in company

    Reservations Area Manager

    Only for registered members

    About Vala's · Located in Gretna, Nebraska, Vala's is a family owned and operated fall festival open to the public 45 to 55 days a year and is a treasured fall tradition for many families in the surrounding communities. Vala's property spans 400+ acres, including over 50 attracti ...

    Gretna Part time

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  • Work in company

    Reservations Area Manager

    Only for registered members

    :About Vala's · Located in Gretna, Nebraska, Vala's is a family owned and operated fall festival open to the public 45 to 55 days a year and is a treasured fall tradition for many families in the surrounding communities. Vala's property spans 400+ acres, including over 50 attract ...

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