- Develop and promote the service aspect of our business to generate profitable service revenue, and to maintain customer satisfaction with our equipment.
- Implement procedures to ensure that all service activities are performed in an organized and structured manner.
- Manage all service resources as required to achieve targeted goals and objectives.
- Ensure all technicians and temporary workers participate in competence development activities related to products, technical service and general business acumen.
- Handle warranty related issues with customers and customer center employees.
- Supervise and work with technicians in the shop and field to ensure they understand expectations and are performing consistently at a high level.
- Lead, manage, coach, and train employees in a manner that is consistent with our company's culture and management philosophy.
- Organize, document and maintain procedures for all Service functions.
- Create a proactive, resourceful, and self-directed organization, that is able to respond to customer requirements immediately, efficiently and effectively.
- Conduct failure analysis and train technicians and other Regional personnel on failure analysis on any recurring issue at a customer site. Relentlessly pursue solutions until the issue has been resolved.
- In the absence of other members of the management team, lead other groups in the conduct of Atlas Copco business in the territory (Parts, Sales, Warehousing, etc)
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Service Center Manager - Anaheim, United States - Atlas Copco
Description
.fit_to_content{width:%;height:auto}Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
The Role
Mission:
To facilitate growth and profitability of our company's Service organization through strong commitment to the delivery of high-quality customer service to all customers (internal and external). Plus, ensure that the customer's expectations are met or exceeded every time.
The main responsibility for this position is to drive the growth of the PTS service and parts business. This will include service and parts for diesel driven compressors and generators, light towers, pumps, and hand-held equipment. This position is also responsible for developing our company's Service structure and providing improved communication, technical support and service presence. This position is responsible for all Service activities (WIP, Recruiting, Financials) and finding solutions for customer issues occurring on any piece of Atlas Copco equipment in the assigned territory.
Roles and Responsibilities:
What you can expect from us?
Choose your career with us
The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 37 employees representing different cultures in more than countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.
Passionate people create exceptional things. At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for the future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We are proud of our strong and efficient training and development processes. And we collaborate across national and competence borders, something that gives you the chance to move between business areas, countries and functions. Whether you want to change track in your career, become a specialist or manager – there is always an Atlas Copco way open for you.
When you join Atlas Copco you are entrusted with a great deal of responsibility from day one. Why? Because we know that you have the drive to develop on your own initiative and the ability to make sound decisions – but also that you will ask for help when you need it. Since you gladly share your knowledge and expertise, we can also give you more professional freedom.
At Atlas Copco, we have a world of experience behind us with all kinds of people from many backgrounds. The one thing we all have in common is that we are passionate about what we do and love new challenges. Each day brings us new opportunities to grow, both as persons and professionals.
Learn more at
