complex director of housekeeping - Nashville
19 hours ago
Job description
Job DetailsJob Location:
Nashville, TN 37203
Position Type:
Full Time
Salary Range:
$70, $70,000.00 Salary/year
Job Shift:
DayYou see what others don't—fingerprints on glass, a towel fold that's not quite right, a checklist that needs one more line.
You lead with high standards, coach with heart, and believe spotless rooms, a motivated team, and smart cost control can (and should) coexist.
If elevating cleanliness, safety, and brand pride across two hotels sounds like your calling… keep reading.The Role
As our Complex Director of Housekeeping, you'll own the housekeeping operation across Hilton Garden Inn Nashville and Home2 Suites by Hilton – Nashville.
You'll build a high-performing, cross-property team that delivers Hilton CleanStay standards, drives cleanliness scores, and manages labor and supplies with precision—all while creating a culture guests and team members feel good about.
You'll set the standard, scale the systems, and lead a department that's proud of every room released.What You'll Be Doing
Lead day-to-day housekeeping operations across both properties (Rooms, Public Areas, Laundry, Houseperson)
Recruit, train, schedule, and retain a reliable multi-property team; manage onboarding, cross-training, and performance
Deliver Hilton brand standards / CleanStay in every room and public space; conduct daily quality inspections and corrective coaching
Drive guest satisfaction (cleanliness, condition, and overall experience) using SALT feedback and service recovery
Own department budgets—optimize labor overtime, productivity, and inventory; forecast staffing needs by occupancy and mix
Manage laundry operations (onsite): par levels, quality, throughput, and linen lifespan
Control supplies and amenities:
pars, ordering, cost control, and loss prevention; ensure eco- and brand-compliant products
Ensure safety & compliance:
OSHA/chemical handling, bloodborne pathogens, PPE, key control, Right-to-Know, incident reporting
Collaborate cross-functionally with Front Office (ready rooms/turn times), Engineering (PM/out-of-order), Sales/Revenue (group turns), and GM(s)
Deliver audit readiness:
Hilton QA/Brand standards, local health/safety, corporate SOPs, and ownership requirements
Standardize processes across both hotels (room inspections, boards, cart set-ups, opening/closing checklists, lost & found)
Leverage tech (e.g., task management/PM tools such as Quore/HotSOS or similar) to assign, track, and report work in real time
Lead with visibility—be present on the floors, in huddles, and during high-volume turns and special events
Support projects:
deep cleans, soft goods refresh, rooms PM, and renovation turnovers with minimal guest impact
Why You'll Love It Here
Competitive salary
Benefits that support life in and out of the hotel (medical, dental, vision, 401(k), PTO)
Brand travel discounts (where eligible)
Autonomy to build your team and systems—with strong brand and ownership support
A collaborative leadership group and a culture where great people take pride in great hotels
Ready to Lead Two Great Hotels?
If you're ready to elevate cleanliness, inspire a high-performing team, and deliver results you're proud of—we'd love to meet you.
EOE
QualificationsWhat Makes You You
3–5+ years progressive housekeeping leadership in select-/focused-service or extended-stay hotels
(Multi-property or 200+ rooms combined strongly preferred)
Hilton brand experience (Hilton Garden Inn, Home2 Suites, or other Hilton brands) and familiarity with CleanStay a plus
Operational & financial acumen:
labor modeling, scheduling to demand, CPOR management, and inventory control
Quality-obsessed leader: hands-on, detail-driven, calm under pressure, and decisive when it counts
People-first coach who builds trust, accountability, and pride—bilingual Spanish/English a plus
Tech comfortable with hotel task/PM platforms, MS Office/Excel, and basic reporting
Schedule flexibility including weekends/holidays; ability to support both properties as business demands
Physical requirements:
stand/walk for extended periods; lift/push/pull linen/amenity carts (up to ~40 lbs) with or without accommodation
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