Help Desk Analyst - Franklin, United States - Soft Labs NA Inc

Description

SummaryThe FAMC Help Desk Analyst will support the Identity and Access Management's (IAM) Access Provisioning team at Franklin American Mortgage Company.

IAM is a group within the Corporate Security & Resilience (CS&R) organization. The IAM group provides subject matter expertise and associated security services to the business division across the enterprise.

Primary responsibilities include Responsible for providing centralized security access administration and support for various computer systems applications platforms and devices.

Utilize communication analytical and problem resolution skills to help resolve security and access control problems for users clients and technical support staff.

Administer and help support various Information Security management programs and initiatives related to computer security policy and procedures and regulatory compliance.

Add remove modify and manage user profiles passwords and account information for mainframe network Active Directory and databases throughout the organization in a timely manner.

Meet processing and turnaround times established by internal procedures and guidelines or as required by SLA's while still maintaining a customer service focus.

Review requests to ensure compliance with all information security standards and policies. Follow all information