- Competitive Compensation
- Phenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
- Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
- Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.
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Petroleum Parts Specialist - New Stanton, United States - Cleveland Brothers Equipment Company
Description
Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Petroleum Parts Specialist.
Are you ready to embark on an opportunity that blends your parts / warehouse / distribution experience with excellent customer service? We're seeking a Petroleum Parts Specialist at our New Stanton or Ebensburg, PA location.
Essential Duties and Responsibilities:
Provide a superior level of support to the Service and Sales Departments and Oil and Gas customers throughout the Cleveland Brothers territory. Serve as a member of the Petroleum Parts Group. Work with customers and technicians to determine the best solution to parts needs. Monitor back orders and provide customers with order updates. Work with Caterpillar analysts to expedite parts as needed. Follow policies and procedures to reduce customer issues such as billing, parts shortages, packaging, etc.
Additional Responsibilities:
-Assist internal and external customers with placing orders
-Discuss and present alternative solutions (e.g., General Duty/Reman/Used)
-Advise customer of additional related parts (e.g., gaskets/seals/hardware)
-Maintain accurate customer and equipment information in CRM
-Assist inventory control dept with demand planning of critical parts
-Keep customers informed of new parts, services available and dealer merchandising programs
-Advise customer on substitution of part when replacement is not available
-Complete training as required and/or available; train others as requested
-Participate in the Petroleum Parts Group on call rotation
-Travel to customer sites or other branches as required
-Perform other duties as assigned by management
Basic Knowledge, Fundamental Skills, and Minimum Abilities:
-Comprehensive understanding of the practices, programs, policies and procedures of the company and CAT parts delivery process
-Thorough knowledge of Oil and Gas product line (3500/3600 engines)
-Considerable analytical abilities in interpreting pricing, scheduling and delivery requirements
-Excellent decision making and interpersonal skills and the ability to perform effectively in an environment of various levels of complexity, priorities and time schedule deadlines
-Solid working skills in computer applications, including Lotus Notes, DBS and Microsoft Office or similar software
-Motivated self-starter with the ability to work independently with little or no supervision
-State issued motor vehicle license and clean driving record
Performance Measures:
-Number of customer returns
-Customer orders
-Order completeness
-Customer satisfaction/loyalty
-Lost sales reporting
Education/Experience:
Individual should have a high school diploma or equivalent; three years' related experience and/or training; or equivalent combination of education and experience. Individual should have above average communication skills as well as a mechanical aptitude.
Why Join the Cleveland Brothers Team:
About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit ClevelandBrothers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Not sure you're qualified? A wide range of backgrounds & working experience is acceptable, including time spent in technical schools, military and/or on-the-job experience we encourage you to apply.
