Patient Access Coordinator - Seattle, WA, United States - Fred Hutchinson Cancer Research Center

Description

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers.

Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states.

Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion.

Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter.

We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The Patient Access Coordinator is a member of the care service team and acts as a professional liaison for patients and families, care providers, as well as other Fred Hutch departments.

The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.

Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up.

Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.

Maintains the flow of the clinic/unit by coordinating with clinical staff to direct and monitor patient location
Assembles and distributes appropriate paperwork to patients and clinical staff.
Triage questions and concerns from callers and forward to appropriate staff or department as needed.
Assists with the training of new staff
High school graduate or equivalent
Ability to work in a high pressure, time-sensitive, and complex health care environment.
Ability to use a mouse, navigate computer programs, and use email in a business setting.
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
Bachelor's degree (BA or BS)
Previous medical office/hospital experience coordinating physician appointments and patient services preferred
Familiarity with medical terminology
Bilingual skills
Prior experience utilizing an electronic medical record system and/or an automated scheduling system

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The hourly pay range for this position is from $26.18, which includes the per diem differential, and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees access to a retirement savings plan, an employee assistance program, and paid sick leave (1 hour for every 30 hours worked).

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer.

We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.

We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans.

If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at .