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    Grievance and Appeals Nurse Specialist - Orange, United States - Impresiv Health

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    Description

    Title:
    Grievance and Appeals Nurse Specialist

    Duration:
    up to 6 months


    Compensation:
    $40.87-$67.82


    In Office


    Description:


    The Grievance and Appeals Nurse Specialist participates in managing medical appeals and state hearing reviews for all lines of business, including handling expedited and standard requests.

    The incumbent will ensure appeals and state hearing requests are processed in accordance with regulations, compliance standards and policies and procedures.

    The incumbent will investigate and prepare case narratives and statements of position based on clinical information, benefits and applicable regulations related to member or provider disputes of decisions.

    The incumbent will clearly articulate the facts and disputes to the Administrative Law Judge hearing the case. The incumbent will be responsible for creating and reviewing resolution letters for appropriateness of clinical criteria and regulatory requirements.


    What You Will Do:
    Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability.


    Prepares clinical reviews based on clinical guidelines and provides monitoring of cases involving medical decisions and quality of care or service decisions.

    Ensures all cases are completed in accordance with state and federal regulatory requirements including timelines.

    Presents recommendations based on clinical review, criteria and organizational policies to client's physician reviewers for final determination.

    Resolves complex and sensitive member issues within established timelines.

    Maintains departmental database and the integrity of records by accurately entering case actions to assigned cases.

    Analyzes and reports cases through GARS' subcommittee.

    Oversees state hearing cases.

    Discusses appeal process, medical decisions and hearing rights with members.

    Assists members in coordinating their services with providers and communicates the status and outcome to members.

    Assigns position statements and represents client at state hearings.

    Participates in departmental meetings, trainings and audits as requested.

    Assists with the notification process to members or providers on the clinical decision issued.

    Completes other projects and duties as assigned.

    You Will Be Successful If:


    Develop rapport and establish and maintain effective working relationships with leadership and staff and external contacts at all levels and with diverse backgrounds.

    Work independently and exercise sound judgment.

    Communicate clearly and concisely, both orally and in writing.

    Work a flexible schedule; available to participate in evening and weekend events.

    Organize, be analytical, problem-solve and possess project management skills.

    Work in a fast-paced environment and in an efficient manner.

    Manage multiple projects and identify opportunities for internal and external collaboration.

    Motivate and lead multi-program teams and external committees/coalitions.

    Utilize computer and appropriate software (e

    g, Microsoft Office:
    Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

    Ability to visually read information from computer screens, forms and other printed materials and information.

    Ability to speak (enunciate) clearly in conversation and general communication.

    Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.

    Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.

    Lifting and moving objects, patients and/or equipment 10 to 25 pounds


    What You Will Bring:
    High school diploma required.

    Active Licensed Vocational Nurse (LVN) license to practice in the state of California required.

    5 years of health care/managed care experience required.

    Preferably in the following related areas of responsibility:
    Grievances and Appeals, Utilization Management, and/or Quality Management.


    An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying.

    Active Registered Nurse (RN) license to practice in state of California preferred.

    Bilingual in English and one of the following languages preferred: Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese


    About Impresiv Health:


    Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services.

    We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.

    Our approach is and has always been simple. First, think and act like the customers who need us, and most importantly, deliver what larger organizations cannot do

    provide tangible results that add immediate value, at a rate that cannot be beaten. Your success matters, and we know it.

    That's Impresiv

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