ServiceNow Business Analyst - Virginia, United States - Chenega Corporation

Chenega Corporation Virginia, United States

2 weeks ago

Full time

Description

Summary

Come join a company that strives for Extraordinary People and Exceptional Performance Chenega Services and Federal Solutions (CSFS), a Chenega Professional Services ' company, is seeking a ServiceNow Business Analyst to support the Department of Education, Federal Student Aid (FSA) program in the modernization of IT Service Management and Cyber Security Operations. The Business Analyst will be a member of one or more agile teams tasked with delivering a scalable, ServiceNow Platform environment that in its entirety will make up the Cyber Security Division IT Service Management system. The Business Analyst shall assist all aspects of FSA ECG's ServiceNow implementation including planning, requirements development, status reporting, end user training and stakeholder engagement.

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee's knowledge, critical thinking, and determination to innovate scalable solutions for our clients.

Responsibilities

Assist in developing requirements written as user stories with clear acceptance criteria

Participate agile team(s) in backlog grooming and story refinement including sizing

Conduct requirements and workflow mapping sessions and produce finished workflow documents and diagrams that developers can understand and implement

Write test plans and scripts including automated test scripts using Gherkin syntax

Run meetings, take, and disseminate notes including action items

Engage FSA program leadership and external partners including those in Institutes of Higher Education to gather and document requirements

Demonstrate user centered design expertise including empathy maps, customer journeys and personal development

Coordinate and communicate with contractors

Maintain project Schedules, Sprint, and Program Boards

Other duties as assigned.

Qualifications

Must be able to obtain and maintain a Public Trust clearance.

Must have ServiceNow experience.

Be detail-oriented with a keen focus on quality and continuous improvement.

Demonstrate the highest level of professionalism through written and verbal communication when presenting products and briefs to senior level management.

Demonstrate expertise in MS Office products including MS Word, MS Excel, MS PowerPoint.

Demonstrated ability to work independently and with others.

Have ability to interpret business objectives and successfully incorporate those objectives into functional requirements.

Candidate must demonstrate high speed internet connection with the ability to participate in numerous video conferences daily.

Final salary determination based on skill-set, qualifications, and approved funding.

Many of our jobs come with great benefits – Some offerings are dependent upon the role, work schedule, or location, and may include the following:

Paid Time Off

PTO / Vacation – hours accrued per pay period / 136 hours accrued annually

Paid Holidays - 11

California residents receive an additional 24 hours of sick leave a year

Health & Wellness

Medical

Dental

Vision

Prescription

Employee Assistance Program

Short- & Long-Term Disability

Life and AD&D Insurance

Spending Account

Flexible Spending Account

Health Savings Account

Health Reimbursement Account

Dependent Care Spending Account

Commuter Benefits

Retirement

401k / 401a

Voluntary Benefits

Hospital Indemnity

Critical Illness

Accident Insurance

Pet Insurance

Legal Insurance

ID Theft Protection

Teleworking Permitted?

Yes
Teleworking Details

100% remote
Estimated Salary/Wage

USD Up to USD

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