ED Registration Clerk II - Greenfield, United States - Hancock Regional Hospital

Description

• Maintains and exhibits a professional image to all patients, visitors, physicians and staff in a fast-paced work environment
• Perform a variety of tasks to support all members of the patient care team
• Verify, organize, and maintain all patient records
• Answer phones, route calls as appropriate and communicate messages in a timely manner
• Page/call consulting physicians and or hospitals at ER MD request
• Answer call lights and assist patients as needed
• Coordinate transfers to other hospitals and health facilities including preparing all transfer paperwork and coordinating transport
• Obtain medical records as needed from other health care facilities
• Prepare discharge documentation
• Prepare all charts for admission
• Use critical thinking to organize and separate emergent from regular work flow
• Interviews patients and/or other parties responsible to verify accurate information necessary to complete the Hospital Registration Record and billing of patient accounts,
• Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department.
• Provides patient and/or responsible party all required forms per departmental procedures
• Maintain burial permits and hospital record of death
• Performs other general clerical and office duties as assigned

• Demonstrates strong interpersonal & communication skills
• Demonstrates high organizational skills along with critical care thinking & problem solving
• Demonstrates attention to detail & time management skills
• Demonstrates the ability to interview patients and/or responsible other parties for accurate information necessary to complete the hospital registration record and the billing of patient accounts.

• Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department
• Demonstrates skill and abilities to perform all duties listed in the above job summary
• Interviews patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record.
• Verifies all information for accuracy when registering and/or preregistering a patient or accessing the computer history file.
• Provides the billing department accurate information for the billing of patient accounts.
• Provides patient and/or responsible party all required forms per departmental procedures

• Provides and communicates with Nursing Units, Physicians, and ancillary department personnel required information for patient care and accurate patient identification.
• Maintains a high level of knowledge on all applicable coding requirements, insurance requirements, governmental and hospital.
• Performs all duties with HIPAA compliance guidelines

• Outstanding customer service skills.
• Attentiveness to detail.
• Good communication skills both oral and written.
• Ability to maintain composure under stressful situations.
• Possess a sense of responsibility, initiative, honesty, and confidentiality.