Marketing and Communications Associate - La Habra, United States - Strategic Marketing, Inc.

Description

Our Marketing and Communications Associates are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.

Upon joining our goal-driven, energetic team, the Marketing and Communications Associate will receive two weeks of intensive hands-on training to become a resident expert in
The products and services available
Riverside market demographics
Consultative sales techniques
Verbal and written communication styles
Account activation, delivery methods, and installation details
Proper compliance procedures and handling of confidential customer information
And more

The training does not stop there either Our firm is extremely passionate about ongoing personal and professional development, which is why we actively participate in virtual networking sessions, attending conferences from industry-leading executives, and daily practice scenarios.

As our Marketing and Communications Associate, you will use a lead-based system to meet with customers.

The primary objective of each customer interaction is to greet, qualify, recommend, and close, so our Marketing and Communications Associate must be hospitable, professional, understanding, and active listeners.

You will also
Follow all CDC and local mandates while working with customers. Your safety and the customers are our top priority, and we will not compromise that
Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines

Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc.

Work with fellow team members within the customer service department to set attainable customer outreach and acquisition targets
Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client

Marketing and Communications Associate Qualifications:
A minimum of 1-2 years of experience in a customer service, sales, or client-facing position.
Take pride in your achievements. You always give 100% and embrace challenges with open arms. Dont worry, our team will be there if you need help
Have a sense of humor. Lets face it. In this day and age, we should all try to laugh a little more and enjoy the moment.
Believe in your ability to make a difference. Whether that is working one-on-one with a customer or taking part in one of our charity events
Are results-focused, but also on the right way to get them. We will not ever compromise our value and integrity, and we expect the same from our employees

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