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- Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning and indexing documents. Distributes all incoming department mail and maintains printers. May print, mail and track appeals packets.
- Logs, research, and works returned checks. Reviews for voids, escheats or reissues. Responsible for resolving accounts on the Unclaimed Property Report (Escheat)
- Assists with follow-up activities related to patient, guarantor and insurance company correspondence and returned refund checks. Responsible for research and review of zero balance accounts with correspondence.
- Prepares and distributes pertinent reports to Manager and Supervisor.
- Other duties as assigned by Management.
- Intermediate Microsoft Office (Word, Excel)
- Intermediate understanding of business service functions including billing, collections, insurance, and appeals
- Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
- Ability to work in fast pace environment
- Must have demonstrated an ability to learn within a short period of time
- Ability to prioritize and manage multiple tasks
- Healthcare terminology
- Customer Service skills
- Data Entry and 10-key by touch
- High School Diploma or equivalent
- 3-5 years business office or related experience
- Ability to sit and work at a computer terminal for extended periods of time
- Multiple workstations in close proximity
- Intermediate Microsoft Office (Word, Excel)
- Intermediate understanding of business service functions including billing, collections, insurance, and appeals
- Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
- Ability to work in fast pace environment
- Must have demonstrated an ability to learn within a short period of time
- Ability to prioritize and manage multiple tasks
- Healthcare terminology
- Customer Service skillls
- Data Entry and 10-key by touch
- High School Diploma or equivalent
- 3-5 years business office or related experience
- Ability to sit and work at a computer terminal for extended periods of time
- Multiple workstations in close proximity
Support Services Lead Representative - Frisco, United States - Conifer Health Solutions
Description
Job DescriptionJOB SUMMARY
Responsible for providing advanced clerical support services to the Support staff. Also responsible for providing daily functional assistance Support Services Representatives, and Support Services Supervisors by being the first line of support for operational concerns and questions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
Include the following. Others may be assigned.
No.Description% of Time Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning and indexing documents. Distributes all incoming department mail and maintains printers. May print, mail and track appeals packets. 25% Logs, researches and works returned checks. Reviews for voids, escheats or reissues. Responsible for resolving accounts on the Unclaimed Property Report (Escheat) 25% Assists with follow-up activities related to patient, guarantor and insurance company correspondence and returned refund checks. Responsible for research and review of zero balance accounts with correspondence. 25% Prepares and distributes pertinent reports to Manager and Supervisor. 20% Other duties as assigned by Management. 5%
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.