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    Onboarding Specialist - Maryland Line, United States - Allen Spolden

    Allen Spolden
    Allen Spolden Maryland Line, United States

    3 weeks ago

    Default job background
    Description
    Job Description
    • Delivering rapid and professional communication
    • Developing trust and positive relationships with clients
    • Providing anticipatory guidance for questions or concerns
    • Maintaining a schedule of pre-determined email communication while also creating and sending unique responses and inquiries
    • Make Scorpion product recommendations where suitable
    • Translate product enthusiasm and capability into assisting clients with new products and services
    • Motivated to engage with clients via video communication, phone, email or otherwise to educate, assist and provide an exceptional experience
    • Provide product troubleshooting and solutions to clients while maintaining composure and client focus
    • Organize and manage multiple issues and projects simultaneously while maintaining deadlines
    Requirements
    Qualifications:
    • BA/BS degree recommended, but not required
    • 5+ years of customer service experience
    • 2-3+ years of experience at tech company recommended
    • Strong familiarity with desktop and phone based applications
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