Survey Instrument Repair Technician - Jacksonville, United States - Duncan-Parnell Inc

Description

Job Description

Duncan-Parnell, one of the Southeast's leading distributors of technology products and services for the construction, engineering, survey, manufacturing, and design industries, is looking for a Survey Instrument Repair Technician & Operations Assistant for our Jacksonville, FL location. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as HP, Trimble, Microdrones, Quantum-Systems, DJI among others, Duncan-Parnell continues to grow and become the top choice for the industries we serve.

The Survey Instrument Repair Technician and Operations Assistant is responsible for performing a variety of services on customer's optical and GNSS equipment including diagnostics, testing, repair, calibration, upgrading, and cleaning. Duties will also include assisting the Branch Manager with customer relations, order fulfillment coordination, showroom display, and inventory management.

Essential Functions and Duties

• Provide quality service that meets or exceeds our service standards
• Assist branch personnel with customer relations: invoicing problems, pricing issues, order problems, address changes, etc.
• Assist Branch Personnel in receiving orders and product
• Perform repairs and calibrations on survey and mapping equipment
• Configuration/testing of products: unpack, calibrate, charge batteries, test basics of system to ensure successful operation by end customers
• Create and process service work orders for incoming repairs
• Assist Branch personnel in maintaining survey and mapping equipment rentals in Jacksonville region: Assemble necessary equipment for rental including testing for successful operation by end customers
• Prepare and process rental agreements that outline fees and payment protocols while ensuring accuracy and compliance with company policies and procedures Works with customers instore for checking out and checking in of rental equipment
• Maintain and ensure that all rental equipment is in proper working condition and schedule maintenance/repairs as needed
• Provide initial equipment operation training on rental equipment to new customers
• Process incoming customer data from rental equipment as needed
• Collaborate with Regional Service Manager to always stay current on updated training/authorizations
• Ensure work areas are neat and maintained
• Additional duties as assigned by Regional Service or Branch Manager

Requirements

• Prior experience or knowledge of electronics and/or survey equipment
• High school diploma or equivalent
• Experience in land surveying or in the construction industry preferred
• Occasional travel for training
• Must be able to perform critical physical tasks in support of the core functions of this position, including sitting, standing, walking, lifting up to 50 pounds, carrying and reaching

Competencies

• Experience and proficiency in Window 10/11 Operating Systems
• Must possess good communication skills verbally and written to serve customers
• Personal accountability in the workplace
• Must be able to multitask and work well under pressure
• High attention to detail and accuracy

Other

• Must support and abide by Duncan-Parnell's values, mission, policies, and practices in all activities and interactions with co-workers, customers, suppliers, and other stakeholders.

Duncan-Parnell offers a comprehensive benefit program including:

• Medical, dental, vision, life, and long-term disability insurance
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and holidays

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

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