Customer Billing Specialist - Omaha, United States - The Reserves Network Inc

Description

Job Description

Job DescriptionWhen you step into the role of the customer billing specialist you unlock endless possibilities for yourself, our client company, and the community they serve. Your customer service expertise will strengthen a productive environment where quality is a way of life. What is in it for the customer billing specialist:

• Pay starting at $20/hour
• Monday through Friday
• Shifts ranging from 7 am – 8 pm
• Benefits include a medical plan, dental and vision
• Additional benefits such as group accident, critical illness w/ cancer benefits, short-term disability, behavioral health, term life, and identity theft
• Weekly pay via direct deposit or pay card

Duties of the customer billing specialist include:

• Participates in various customer service billing processes. Performs the daily workflow transactions including responding to agents and insureds regarding inquiries to billing, making electronic payments online at the insureds' request, setting up recurring EFT and credit card transactions for the account, responding to customer service inquiries and answering all other questions.
• Serves as first-level technical support for various agency and insured billing, binding, and policy servicing software applications. Assists customers with all level-one support items in these products including binding new accounts, helping agents and insureds view and understand online policy information, resetting passwords, and navigating software.
• Answers first-level underwriting questions relating to commercial lines automobile and property new/renewal policies for the agency distribution segment. Identifies second and third-level underwriting support issues and transfers these issues to the appropriate individuals.

Requirements of the customer billing specialist:

• Bachelor's degree in business or related field
• 1-2 years of related customer service experience
• Knowledge of basic math
• Proficiency with personal computer and related spreadsheet and date manipulation software

Ready to take the first step toward professional fulfillment? Grow your career Reserve your path to success with The Reserves Network – apply today. Your Career Partner:Veteran-founded and family-owned, The Reserves Network specializes in connecting exceptional talent with rewarding opportunities. With our extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. Submit your application for consideration in this and other positions and gain exclusive access to our mobile app for job notifications.As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However, you identify and whatever your background, we encourage you to apply today.
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