Vendor Operations Manager - Ridgefield Park, United States - Harvey Nash

Description

Position: Operations Manager

Location: Ridgefield Park, NJ (Hybrid: Mon-Thurs onsite, Friday WFH)

Duration: 06 months, Likely to extend

Pay Range: $28-31/hour

Top Skills:

• Data Analysis/Entry
• Vendor Management
• Microsoft Office - (Excel/PPT)

Job description:

Roles and Responsibilities:

• Support vendor manager in the implementation of new policies, procedures and standards for outsourced business center
• Support outsourced business center on daily communication with delivery partner related to consumer deliveries, orders reconciliation and system issues
• Coordinate daily communication between Returns teams team and outsourced business center to complete returns reconciliation transactions
• Own End to End order and delivery seeding and influencers programs for home appliances
• Work with vendor Manager to audit quality of contact center agent calls
• Support new accounts on boarded (Retail, Builder, Other)
• Own end to end Damage Allowance program and Approve/Enter daily damage allowances for consumers
• Own end to end Damage Allowance Audit Process for the Consumer accounts offering damage allowances
• Send required daily, weekly and monthly reports
• Interact with multiple departments (internal and external): Consumers (External - staff), Delivery Partner (External- staff), Client Departments (Internal – staff), Business Center Vendor (External - Supervisor teams to floor associates)
• Work with Client's third party vendor(s) and multiple Client corporate teams: Logistics Outbound, Reverse Logistics, Supply Chain, Accounts Payable, Order management, Sales and Service, and More.
• Oversee all necessary duties to sustain Client's main goal of ensuring a smooth delivery experience for the end consumers and customers purchasing home appliances from Client, directly or through one of the supported retailers.
• Support all necessary duties to sustain vendor manager's main goal of ensuring a smooth delivery experience for the end consumers purchasing Client home appliances
• Responsible for turnaround times for vendor reports
• Responsible for new reports needed from vendor
• Responsible for call recordings to audit

Necessary Skills / Attributes:

• Vendor experience, preferably with contact centers, hand-on experience with customer service, order management, vendor training, and sales operations
• Call center experience desired but not required
• Flexible and adaptable to Client's fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction - Works effectively with competing priorities
• Sales-driven; and can perform root-cause analysis to quickly find and present resolutions – looking for someone that is tactical
• Strong Proficiency with Microsoft Office – Excel & PPT
• Strong interpersonal, and communication skills to coordinate and support transactions across multiple teams
• Ability to meet deadlines in a fast-paced and demanding environment
• Regular, consistent and punctual attendance. Must be able to occasionally work later hours and weekends
• Some experience with Agile project/procedure management preferred
• Pays attention to detail
• Stays up-to-date
• Can easily document a new process or problem
• Can collect and condense data into information that can be acted on
• Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs
• Ability to build internal cross-functional relationships and partnerships

Education and experience:

• Bachelor's Degree required
• Years of experience: 4+ years

*Benefits will also be available and details are available at the following link: Harvey Nash Benefits