Manager, Billing Operations - Williamsville

Accelerate your career. Join the organization that's driving the world's technology and shape the future.  · Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vita ...

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey

The Billing Operations Manager - AWS leads the execution and transformation of Amazon Web Services (AWS) billing operations within a global cloud marketplace and platform ecosystem. This role is responsible for delivering accurate, scalable, and efficient billing while driving automation, operational maturity, and data-driven decision-making.

Beyond operational oversight, this leader will partner closely with Product, Engineering, Finance, and Support to modernize billing capabilities, unlock actionable insights from billing data, and support business growth through improved billing intelligence and operational excellence.

This role is ideal for a hands-on manager who can lead a team while actively shaping how billing evolves as a strategic enablement function within a modern cloud platform.

Your role:

• Own end-to-end AWS billing operations including usage ingestion, reconciliation, validation, invoicing, credits, and exceptions.
• Lead, coach, and develop a high-performing billing team with strong accountability and execution discipline.
• Drive automation and modernization of billing processes to reduce manual effort and increase scalability.
• Partner with Product and Engineering teams to:
  • Improve billing workflows and data pipelines
  • Define automation opportunities
  • Enhance reliability and operational visibility.
• Partner with business stakeholders to analyze billing data and generate insights that support growth, optimization, and improved customer outcomes.
• Translate complex billing data into meaningful operational and business insights through data slicing, trend analysis, and anomaly detection.
• Establish robust controls and governance to ensure accuracy, compliance, and operational predictability.
• Lead root cause investigations for billing incidents and drive permanent corrective actions.
• Implement proactive monitoring and validation frameworks to prevent billing issues before invoice generation.
• Act as escalation point for high-impact billing issues impacting customers or partners.

What you bring to the role:

• 7+ years in billing operations, cloud finance operations, or usage-based billing environments.
• Strong understanding of AWS billing constructs, including Cost & Usage Reports (CUR), pricing models, credits, and discount structures.
• Proven experience leading operational teams in fast-paced technology or platform environments.
• Demonstrated success driving automation and improving operational efficiency.
• Strong analytical skills with the ability to turn data into actionable business insights.
• Comfortable partnering cross-functionally across Product, Engineering, Finance, and Operations.

Preferred:

• Experience with cloud financial management tools such as:
  • CloudCheckr
  • DoiT
  • or similar cloud optimization platforms.
• Experience working within marketplace, platform, or ecosystem-based business models.
• Exposure to large-scale global billing environments.
• Familiarity with BI tools, SQL, or data visualization platforms.

Success Measures

• Billing accuracy and predictability
• Increased automation and reduced manual processing
• Faster issue detection and resolution
• Improved operational scalability
• Business value generated through billing data insights

#LI-SK1

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The typical base pay range for this role across the U.S. is USD $78, $124,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.