Deskside Support Technician - Essex Junction - eJangar

    eJangar
    eJangar Essex Junction

    2 hours ago

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    Description

    About the Role

    We are seeking skilled professionals to join our EUC Hands and Feet Support team, where collaboration and continuous learning thrive in a culture that values diversity and excellence.

    Key Qualifications

    • Bachelor's degree from an accredited institution or equivalent experience in the specialty.
    • A minimum of 2-3 years of experience in EUC Hands and Feet Support.
    • US citizens and Green Card holders authorized to work in the U.S. are encouraged to apply.

    Required Skills

    EUC H&F Concierge Engineer

    • 2+ years of experience in EUC H&F Support, with expertise in End User Compute – Deskside Support.
    • Support and troubleshooting of Windows 10 Operating System and Microsoft O365 applications.
    • Excellent customer handling skills and prior experience in Concierge (VIP Users) support.
    • Installation, troubleshooting, and repair of desktop/laptop issues (both hardware/software).
    • Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
    • Knowledge of SCCM client end installation & troubleshooting and basic networking principles.
    • Fundamental understanding of Active Directory.
    • A customer-centric approach and positive attitude.
    • Proficiency in documenting support activity within the IT Incident and request fulfillment tool (preferably Snow).

    Work Requirements

    This is a 100% onsite position, working from our client office located in Burlington, VT, USA.



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Deskside support technician