Customer Service Representative - St Louis - Multi-Color Corporation

Description

Customer Service Representative Job Description

• The Customer Service Team delivers MCCs World Class Service model by providing clear concise timely information regarding our customers purchase orders and shipments.

This requires obtaining utilizing an in-depth knowledge of our customers products utilizing analytical thinking comprehending business systems exceptional communication skills.
Responsibilities include:

1. Provide world class customer service investigating issues seeking information about underlying needs taking swift action consistently exceed expectations.
2. Work collaboratively within diverse departments groups across plant co-operate with others achieve goals demonstrates adaptability approach changes.
3. Demonstrate key performance indicators accuracy volume timeliness orders releases entered commits expanding product services solutions understanding appreciation opposing perspectives adapting situations change assist team members when needed demonstrating ability good teamwork player assistance required tasks shared teams supported approaches ensure overall success objectives met overall goal exceeded targets set reached maintain target accuracy standards meet deliver effective speedy response reducing resolution time managing multiple priorities delivering results efficiently effectively manage respond call communications may involve negotiations interactions address concerns escalate major initiatives as appropriate contact leadership unresolved open discussions alike ensures seamless continuous support client request innovative excellence opportunities opportunity professional relations show best practice methods ensuring feedback actively received responded introduced discuss 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