Restaurant Manager - Wildomar - Denny's #7830

Description

Job Description

The Restaurant Manager will oversee overall restaurant operations and staff management, aiming to achieve controllable profit goals, guest count growth, and sales-building activities. Key responsibilities include employee selection, retention, operational improvement, and a strong commitment to hospitality and guest satisfaction.

Restaurant Managers must embody Denny's Guiding Principles when interacting with others.

Key Responsibilities:

• Guests: Ensure that all Restaurant Managers and employees prioritize 'Guests First' for a respectful and enjoyable environment, satisfied guests, and repeat business.
• People: Attract, develop, coach, and retain Restaurant Managers and hourly employees for an engaged, high-performing team by working in a respectful environment, recruiting effectively, utilizing corporate training programs, providing timely coaching, and offering individual development plans.
• Restaurant Operations: Direct restaurant operations to maintain Denny's Brand Standards for food and facilities by enforcing guidelines for food preparation, handling, and storage, as well as ensuring general cleanliness and maintenance of the restaurant.
• Growth: Drive sales, guest count, and profit for the restaurant through developing a local store marketing plan, building strategic community relationships, implementing national marketing promotions, and co-op marketing initiatives.
• Financials: Analyze financial and operational reports, identify operating performance gaps, and develop solutions to achieve operating goals.
• Security: Monitor proper security procedures to protect guests, employees, and company assets.
• Asset Management: Ensure proper cash handling and inventory management procedures are in place to protect and conserve company assets.
• Compliance: Maintain compliance with Denny's employment policies and state, local, and federal regulations.
• Problem Resolution: Proactively address and resolve problems such as customer complaints, employee relations issues, facilities or security issues, etc., involving support resources as needed.
• Teamwork: Perform other duties as required and assist others without being asked.

Competencies:

• Focusing on Guests: Demonstrate a 'Guests First' mindset, understanding who guests are and striving to exceed their expectations while balancing business needs.
• Driving for Results: Be 'Hungry To Win' for self, team, and Brand, pushing for results that drive business forward and meeting or exceeding goals successfully.
• Working Collaboratively: Value and live 'The Power of We,' working well with all people and building productive relationships through open communication and recognition of individual contributions.
• Personal Accountability and Decision Making: Take initiative, honor commitments, make timely decisions, and own outcomes for those decisions, showing respect and trust for others.
• Managing Talent: Surround self with a strong team, making tough yet timely people decisions, providing effective feedback and coaching, and selecting competent candidates to develop strong leaders.
• Leadership Courage: Act and lead with conviction, standing up for self and team appropriately and speaking up professionally to address issues and provide solutions.
• Business Acumen: Understand how the business works, its relationship to the marketplace, and opportunities for innovation to drive solutions forward.

Essential Functions:

• Lift trays weighing up to 25 lbs.
• Lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers, and freezers.
• Bend, stoop, reach, lift, and grasp.
• Hear well in a loud environment to respond to employee and guest needs.
• Meet any state, county, or municipal regulation pertaining to health risk concerns about food handling.
• Operate point-of-sale system and differentiate between monetary denominations.
• Work with all Denny's menu products.
• Work with potentially hazardous chemicals.
• Sufficient mobility to move and operate in confined work area.
• Work inside and outside the restaurant.
• Observe staff and all aspects of restaurant operations.
• Stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to business demands.
• Tolerate extreme temperature changes in kitchen and freezer areas.

Position Qualifications:

• Minimum of 3 years experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred.
• Associate's or Bachelor's degree preferred or equivalent combination of education and experience.
• Food Safety Manager certification required.
• Strong organizational skills with excellent oral and written communication skills and ability to communicate with all levels of the organization.
• Ability to communicate effectively, both orally and in writing, in the English language.
• Possesses basic math skills (add, subtract, multiply, divide).
• Places a value on diversity and shows respect for others.
• Proven ability to problem solve and handle high stress situations.
• Interprets financial statements and understands contributing factors.
• Identifies and anticipates opportunities for improvement and implements corrective action steps.
• Must be able to perform job duties of every position.
• Must be prepared to multitask according to business demands.
• Ability to work weekends, holidays, evenings, and additional shifts as needed.
• Available to travel, including occasional overnight and airline travel when applicable.
• Licensed to operate an automobile without hours of operations restrictions.
• Has reliable transportation to meet banking obligations.

Denny's Guiding Principles:

• Guests First
• Embrace Openness
• Proud of Our Heritage
• Hungry to Win
• The Power of We

At Denny's, our guests are more than just customers - they're our friends and family. We welcome them into our homes with open arms, offering quality food and warm hospitality at a fair price since 1953.

We believe in embracing openness, valuing diverse perspectives, and being honest and transparent in everything we do. Our classic American diner has been a beacon of warmth and comfort, inviting everyone to a place where everyone is welcome.

As a team, we strive to succeed through teamwork, accountability, and innovation. We empower each other to achieve great things, recognizing individual contributions and celebrating our successes along the way.

This job description outlines the general nature and level of work performed by Restaurant Managers. It does not constitute a contract for employment and may change as necessary to meet business needs.