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Independence

    Front Desk Team Member - Northeast Ohio, United States - The City of Independence Ohio

    The City of Independence Ohio
    The City of Independence Ohio Northeast Ohio, United States

    3 weeks ago

    Default job background
    Part time
    Description

    Position Summary:

    The City of Independence is seeking a responsible, hardworking, dedicated, friendly, energetic, and fun individual with a passion for serving the community to serve as a Front Desk Team Member to perform key administrative functions in support of the Community Services Team.

    Days, Hours & Additional Employment Details:

    The Community Services Front Desk Team Member is a part-time position, on-site and working 20 hours a week, Monday - Thursday from 4 PM to 9 PM.

    There will be weeks periodically throughout the year where working days, weekends and holidays are required that may result in an adjusted schedule and/or compensatory or overtime.

    Duties and Responsibilities:

    • Perform a variety of administrative tasks in support of Community Services programs, activities, events, and services
    • Interact and communicate in written and verbal formats with residents, guests, colleagues, and team members to answer questions, disseminate or explain information, etc. in such a way that continues to foster the safe, fun, and educational environment of the Civic Center
    • Answer telephone calls, e-mails, and in-person inquiries, providing general department and program-specific information and/or directing individuals to the appropriate person or department
    • Compile, copy, sort, and file records and documents in line with Community Services policies and procedures
    • Receive incoming mail and respond or distribute accordingly
    • Register residents and guests for various programs, activities, events, trips, and services and process payments in accordance with department procedures for enrolling participants
    • Attend training seminars and meetings as required
    • Perform other duties as assigned

    Requirements:

    • Ability to handle multiple responsibilities, program, activities, events, and services simultaneously, ensuring all internal and external deadlines are met
    • Ability to operate office standard office equipment including, photocopiers and scanners, voicemail systems and personal computers; operate laminator when needed
    • Be intrinsically motivated to work independently while still having a team-oriented mentality
    • Availability to work some weekends, and holidays
    • Represent the City of Independence in a professional manner

    Necessary Competencies:

    1. Written & Verbal Communication
    2. Customer Service
    3. Problem Solving
    4. Prioritizing
    5. Attention to detail
    6. Teamwork
    7. Planning and Organizing

    Education: High School Diploma or GED Equivalent (Required)Experience:

    • Minimum of two (2) years of administrative experience in an office environment
    • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
    • Database Software; SportsMan (Preferred)
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