specialist - guest experience - SACRAMENTO, United States - Hard Rock International

Hard Rock International SACRAMENTO, United States

2 weeks ago

Description

The incumbent in this position ensures the Hard Rock Sacramento's guest service commitment and the delivery of positive guest experiences by monitoring the consistency of and adherence to its "Rockin Service" standards at all levels of the property.

ESSENTIAL FUNCTIONS:
(These functions are inteded as a general illuatriation of the work performed in this job classification and are not all inclusive for this position)

Creates an atmosphere that induces guests to make Hard Rock Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Reviews, analyzes, communicates, directs and facilitates service delivery and recovery efforts with positive resolutions generated by guest experiences and feedback.
Coordinates with all levels of management to communicate and monitor guest service experiences and feedback for objective decision making, problem resolution, service recovery and continuous service improvement for all departments.
Reviews and responds to guest feedback that comes to the property through Market Metrix surveys, Secret Shopper reports, social media, letters, email and phone calls. Addresses issues with the guests and provides feedback to department leadership as needed.
Participates and conducts service training with the Learning & Development Manager for the property overall as well as in specific departments as needed.
Manages reporting tools that provide guest service feedback and works with the Learning and Development Manager to communicate and post results for the property.
Partners with department leaders to initiate guest service recovery actions and develop property reporting process and improvement mechanisms to enhance guest experiences.
Communicates improvement ideas and suggestions for continuous guest experience and services.
Maintains database of all guest communication and followup by each business unit.
Attend and participate in off property functions and events as assigned.
Attend and participate in meetings, completing followup as assigned.
Perform work regularly and predictably.
Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis

Must possess excellent interpersonal, verbal and written communication skills, positive presentation skills and have the ability to present information and data with all levels of the organization.

Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twentyone (21) years of age.

KNOWLEDGE OF:

Understanding of and experience in the property's regional gaming market.
Gaming marketing functions including, but not limited to data base, advertising and branding.
Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
Pertinent federal, state, and local laws, codes, and regulations.

ABILITY TO:

Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Participate in the development and administration of goals, objectives, and procedures.
Operate various types of office equipment.
Establish and maintain effective working relationships with those contacted in the course of work.
Be flexible to work varying shifts and time schedules as needed.
This position spends time on the Rocksino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

Closing:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

specialist - guest experience

3 weeks ago

Hard Rock International Wheatland, United States

Overview: · The incumbent in this position ensures the Hard Rock Sacramentos guest service commitment and the delivery of positive guest experiences by monitoring the consistency of and adherence to its Rockin Service standards at all levels of the property. · Responsibilities: ...
Guest Experience Specialist

5 hours ago

Marriott Sacramento, United States

Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or City and state must be separated by a comma followed by a space (e.g., Houston, TX )Marriott Guest Experience Specialist in Sacramento , California Job Number Job Category Room ...
Guest Experience Specialist

4 weeks ago

Marriott International Inc Sacramento, United States

Additional Information · Pay: $18.08/hour, Bistro and Front Desk, Flexible hoursJob Number · Job Category · Rooms & Guest Services OperationsLocation · Courtyard Sacramento Airport Natomas, 2101 River Plaza Drive, Sacramento, California, United States VIEW ON MAPSchedule · F ...
Guest Experience Lead

3 weeks ago

McDonald's Restaurants Citrus Heights, United States

GUEST EXPERIENCE LEADER - We are hiring motivated part-time Guest Experience Leaders Start moving forward safely today McDonalds corporate-owned and franchise restaurants have over 50 procedures in place to help ensure the safety and well-being o Guest Experience, Lead, Guest, Le ...
Guest Experience Specialist

2 days ago

Marriott International Inc Sacramento, United States

Additional Information Evening Shift, Bistro, Weekends Availability, Pay: $18.62/hour · Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Sacramento Airport Natomas, 2101 River Plaza Drive, Sacramento, California, United States VIEW ON MAP · Sch ...
Guest Experience Specialist

2 days ago

Petco Sacramento, United States

**Guest Experience Specialist (Sales Associate)** · Category: Stores · Location: 1878 Arden Way, Sacramento , CA 95815 · Schedule: Part_time · C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world · What you'll d ...
chinese / vietnamese outbound call center rep

3 weeks ago

Hard Rock International Wheatland, United States

Overview: · The incumbent in this position is responsible for the effective communication of the Unity players program and all offers available to Sacramento guests; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of ...
supervisor - front desk (overnight)

3 weeks ago

Hard Rock International Wheatland, United States

Overview: · The Front Office Supervisor assists the Front Office Manager in all duties of the front office operation, including management of the front desk, training and employee development, delivery of quality customer service, and resolution of guest issues, while maximizing ...
sales associate

3 weeks ago

Hard Rock International Wheatland, United States

Overview: · The incumbent in this position is responsible for being the ultimate guide through the guests shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you ...
server - a noodle bar you yu

3 weeks ago

Hard Rock International Wheatland, United States

Overview: · The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for serving food and beverages in accordance to Hard Rock Hotel and Casino Sacramento at Fire Mountains standard ...
Box Office Representative

5 hours ago

Live Nation Entertainment Wheatland, United States

Job Summary: · WHO ARE WE? · Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over ...
Barback, Concessions

1 week ago

AEG Wheatland, United States

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. · The Role · The Barback is responsible for providing supplies and providing the bartender with items upon re ...
Venue Parking Staff

2 weeks ago

Live Nation Entertainment Wheatland, United States

Job Summary: · WHO ARE WE? · Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over ...
Venue Parking Staff

1 week ago

Live Nation Wheatland, United States

Job Summary: · WHO ARE WE? · Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 5 ...
Cashier, Concessions

1 week ago

AEG Wheatland, United States

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. · The Role · A Cashier is responsible for timely, efficient, and accurate cash and credit card transactions a ...
Salesperson with cashier duties

1 week ago

Horizon Innovations Force, United States

Location: 06917 Jessen, Alte Schweinitzer Str. 1a | Contract Type: Part-time, temporary | Job ID: 841920 · What you'll be doing with us: · You love it when your guests feel right at home and you can give them your full attention? With ease, you convey to our customers in sales an ...
Housekeeper

2 weeks ago

Home2 Suites West Sacramento West Sacramento, United States

Job Summary: · Información disponible en español a continuación. · A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest rooms daily in accordance with hotel procedures stocking cart with roo ...
Guest Service Expert

2 weeks ago

Headlines Salon & Spa Yuba City, United States

**Guest Service Expert** · This position is responsible for providing a great first and last impression in customer care, offering salon guests additional service opportunities, as well as assisting guests in understanding our products, specials, and company programs, while follo ...
Bell Person

2 weeks ago

Cache Creek Casino Resort Sacramento, United States

& Requirements: · **Being a part of the Cache Creek team comes with amazing benefits**: · - Great Pay · - Opportunities to Grow · - Gas Discounts · - Dental Insurance · - Life Insurance · - Paid Time Off (PTO) · - Recognition Program · - Free meals in our Employee Dining Room · - ...
Specialty Artist

3 weeks ago

Ulta Beauty Woodland, United States

OVERVIEW: · **Experience** a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut a ...