Customer Service - Lyon Charter Township - NLB Corp.

    NLB Corp.
    NLB Corp. Lyon Charter Township

    1 week ago

    $65,000 - $120,000 (USD) per year
    Description

    Customer Service & Inside Sales

    We seek a talented individual to join our team as a Customer Service & Inside Sales Representative. This role requires exceptional customer service skills and the ability to communicate effectively with customers through various channels. You will act as the frontline of response, addressing questions, entering orders, and resolving issues in an open, helpful, and engaging tone.

    As part of our post-sales support team,you will be responsible for:

    • Responding to customer inquiries via phone,email,and online portals
    • Providing price quotationsand parts availability information
    • Entering customer orders received by phone or email
    • < li >Monitoring late orders and communicating delays with customers< p >You will work closelywith multiple teams to resolve customer support concernsand learn about NLB's productsand applications,servingas an ambassadorforour brand.< p style='margin-top:10px;' >Essential duties include answeringcustomer callsandserving themto find solutionsfortheirconcerns.Besides basic equipmenttroubleshooting,you'll needto enterordersinvariousonlineportals,becominga pointofcontactbetweencustomersandsalesdepartment.AskedissuesRMAsfornecessarypartsreturns.Thatrequiressturdycommunicationlifewithcolleaguesontherightcomputerskills'

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