- Responding to customer inquiries via phone,email,and online portals
- Providing price quotationsand parts availability information
- Entering customer orders received by phone or email < li >Monitoring late orders and communicating delays with customers li > ul >< p >You will work closelywith multiple teams to resolve customer support concernsand learn about NLB's productsand applications,servingas an ambassadorforour brand. p > h2 >< p style='margin-top:10px;' >Essential duties include answeringcustomer callsandserving themto find solutionsfortheirconcerns.Besides basic equipmenttroubleshooting,you'll needto enterordersinvariousonlineportals,becominga pointofcontactbetweencustomersandsalesdepartment.AskedissuesRMAsfornecessarypartsreturns.Thatrequiressturdycommunicationlifewithcolleaguesontherightcomputerskills'
Customer Service - Lyon Charter Township - NLB Corp.
Description
Customer Service & Inside Sales
We seek a talented individual to join our team as a Customer Service & Inside Sales Representative. This role requires exceptional customer service skills and the ability to communicate effectively with customers through various channels. You will act as the frontline of response, addressing questions, entering orders, and resolving issues in an open, helpful, and engaging tone.
As part of our post-sales support team,you will be responsible for:
This is an entry-level position providing frontline customer service support to both internal and external customers. The representative will be responsible for processing orders, quotes and EDI transactions; responding to customer inquiries and product requests; managing order f ...
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