Manager, Ticket Operations - Fort Lauderdale, United States - The Florida Panthers
Description
Job Title:
Manager, Ticket Operations – War Memorial
Department:
Ticket Operations
Reports To:
Director, Ticket Operations
FLSA:
Exempt
Employment Type:
Full-Time
Location:
FTL War Memorial
Job Summary:
The Manager, Ticket Operations – War Memorial will be a highly organized and detail oriented professional with a passion for improving operational efficiencies and experiences for FTL War Memorial patrons.
Primary responsibilities include ensuring daily operations run proficiently through creation and implementation of ticket operations procedures, establishing operations training and development programs, oversight of event builds, inventory management, and event day scanning procedures.
The Manager will share responsibility of maintaining strong relationships with patrons, partners, venue staff, and executives in a manner that elevates customer service standards.
Essential Duties & Responsibilities:
Specific duties include but are not limited to:
Support the Director and VP with execution of daily operations and administration of department
Primary operations contact for FTL War Memorial; plan, build, and execute all aspects (event build, price codes, offers, scanning, box office setup, etc.)
Serve as ticket operations Manager on Duty for majority of events
Coordinate effective collaboration with designated departments including ticket sales & service, marketing, venue operations, corporate partnerships, business intelligence and strategy & insights regarding the overall coordination and impact of ticket operations.
Primary operations contact for event programmer, promoters, and internal VIP requests
Manage Part Time Staff and a Full Time Coordinator
Primary operations resource for sales & service ticket inquiries/issues
Manage fulfillment timelines and execution for each event
Continuously identify and suggest processing efficiencies for sales and ticket operations
Maintain and cleanse ticket data within the SeatGeek database
Oversee preparation of daily financial reconciliation reports and chargeback disputes
Formulate and complete special projects, reports as assigned by management
Manage daily & event day box office operations and staff
Qualifications:
Strong skillset in Excel for reporting-based needs.
Ability to prioritize, delegate workload, and solve problems efficiently and quickly
Ability to provide excellent customer service to all internal and external clients by representing the organization and department professionally
Assertive, motivated, self-starter, autonomous, collaborative, curious
Strong attention to detail, excellent interpersonal skills, and effective oral and written communication skills.
Ability to work independently and as a part of a high functioning team.
A minimum of 2-4 years of related work experience
Prior utilization of SeatGeek ticketing system experience preferred
Ticketmaster Archtics & HOST ticketing system experience a plus
Experience in sports and/or entertainment industry
Position Type/Expected Hours of Work:
This is an exempt position. Must be able to work flexible hours, nights, weekends, and holidays as needed.
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