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- Maintain deep content knowledge on all aspects of Fragomen Nomadic's business process to complete orders, systems capabilities and company policy and procedure
- Adhere to office process flows to achieve maximum efficiency and productivity
- Update and maintain cases within our technology platforms
- Ensure all applications are opened and processed within the specific times frames
- Answer directed calls and emails in a timely and professional manner
- Provide accurate information to clients upon their visa request
- Ensure that all Service Level Agreement (SLA's) standards are met or exceeded
- Work closely with other areas across the business to support ongoing improvements
- To undertake all other reasonable duties/additional projects as requested by the Manager/Supervisor
- Previous Visa processing experience
- Strong background in a client facing role
- Be able to research effectively on your own to find answers to more complex or unique cases
- Ability to follow the instructions of senior members of staff
- Develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications
- Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards
- Proven ability to generate clear, well-organized written work and able to effectively express oneself verbally in an articulate and polished manner
- Strong listening skills
- Accurate work style; focus on details
- Any second languages are always beneficial
Consultant - New York, United States - Nomadic
Description
Fragomen Nomadic is creating the world's leading Business Visa and Document Procurement company. Our mission is to leverage world class talent, technology, and knowledge to provide clients with the industry's leading travel document management program.
We work in a fast-paced, dynamic and forward-thinking environment and our team is as passionate about customer service as they are knowledgeable and driven.
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