Customer Care Specialist - Ellicott City, United States - Kate Farms

    Kate Farms
    Kate Farms Ellicott City, United States

    1 month ago

    Default job background
    Full time, OTHER
    Description

    Position:
    FT Customer Care Specialist - Work From Home

    [Customer Service / Fully Remote] - Anywhere in U.S. /
    Competitive pay
    / Medical, dental, vision & life / PTO / 401k - As a
    Customer Care


    Specialist you'll:
    Provide exceptional customer service by promptly responding to inquiries and resolving issues through various phone, webform, email, and live chat channels;

    Maintain a consistent and professional tone in all customer interactions, ensuring a positive and helpful experience;

    Collaborate with
    cross-functional teams
    to address customer inquiries, ensuring effective resolution and timely feedback;

    Identify opportunities to improve
    customer satisfaction
    and contribute to developing and implementing customer service initiatives.