Director, Internal Communications - New York, United States - Mount Sinai Hospital

Description

Job Description

The Director of Internal Communications is responsible for developing and leading the internal communications strategy and programs for Mount Sinai Health System during this significant phase of change both internally and externally in health care. This individual will be charged with developing and executing an enterprise-wide internal communications strategy in support of the Mount Sinai Health System, including its hospitals, the Network, and the Icahn School of Medicine at Mount Sinai. The Director will be responsible for developing innovative, inspiring, and motivating communications programs that inform and engage stakeholders so that every Mount Sinai faculty and staff member feels connected and motivated, and has a better understanding of how their role supports the Health System's goals, priorities, brand equity, and reputation. This work requires a high degree of sensitivity to different audiences.

Responsibilities

• Develop strong relationships with the Mount Sinai senior leadership team across all functional areas; provide communications counsel and insights on positioning and messaging that will help build greater awareness, understanding, and support for the Health System's strategic goals and priorities among faculty, staff, trainees, and students across the enterprise.
• In partnership with the SVP, Chief Marketing and Communications Officer, and the Assistant Vice President, Communications and Content, establish internal communications objectives and strategies to engage internal audiences, build and manage brand reputation, and achieve identified strategic business goals, including diversity and inclusion efforts.
• Edit and/or oversee the editing of all systemwide and hospital-specific communications; write or assign the writing of communications as needed; publish across a wide variety of channels which may include broadcast email, intranet, internet, email and/or print newsletters, digital screens, mobile applications, and others yet to be developed.
• Manage, motivate, and support the Internal Communications team, including staff and freelance/contract editor/writer(s).
• In partnership with the Director of Branding, facilitate internal understanding of and alignment to the brand.
• Work with the Vice President, Public Affairs; Assistant Vice President, Communications and Content; and system leadership to formulate strategy and messaging for crisis communications for internal audiences, and participate when necessary in command center or Joint Information Center operations.
• Use data, including communications metrics, market research, business plans, and operational and other market data, effectively to inform and develop communications strategy. Report performance data periodically to the communications team and senior leadership.
• Develop new and creative opportunities to tell Mount Sinai's story internally, and develop new processes and channels to reach audiences that do not use traditional platforms such as email.
• Serve as an integral member of the centralized communications department.

Qualifications

Minimum Education

Bachelors degree required. Masters in business administration or a communications-related field (including journalism) preferred.

Minimum Related Experience

• 7-10 years in communications working cross-functionally across a large, complex environment. Experience in health care or a closely related field required.
• Proven track record managing people.
• Strong editor-writer with ability to impart these skills to junior team members.
• Experience in strategic planning and tactical implementation of internal communications programs.
• Collaborative, strong communicator and listener with sensitivity to multiple styles and perspectives; able to build and foster strong relationships with diverse constituencies.
• Ability to engage with and counsel senior leaders, physicians, and other Health System staff and provide leadership to direct and indirect team members to achieve objectives.
• Strong project management skills.
• Proven track record of moving projects forward while anticipating future demands and opportunities.
• Must be able to coordinate multiple programs simultaneously and to develop and implement forward-thinking and creative strategies.
• Ability to develop systems and consistently bring plans to life.

Non-Bargaining Unit, 545 - HSO Marketing - MSH, Mount Sinai Hospital

About Us

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history

"About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism."

EOE Minorities/Women/Disabled/Veterans