- Live Our Values: People, Quality, Service and Innovation
- Deliver first-class service to both internal and external guests
- Support team members and managers with guest services
- Responsible for the daily setup and breakdown of the coffee station
- Able to provide in a perfectly poured and timely manner all coffee, tea, alcoholic, and non-alcoholic beverages on the F&B menu
- Knowledgeable of all food and beverage offerings including ingredients, methods of preparation and proper service; be able to explain all food and beverage items listed on the menu
- Anticipate guest needs, both internal & external
- Assist guests with food and beverage orders
- Answer guest questions with regards to F&B
- Answer guest questions with regards to the Gallery and connect them with an associate to help with Gallery needs
- Engage guests when appropriate to make them feel welcomed and "at home"
- Ensure the pantry, common areas, dining area and overall gallery environment is presentable throughout the course of the day
- Assist management to ensure the consistent integrity of the physical facility where food & beverages are served and stored
- Monitor hospitality areas to ensure they are kept clean, safe and code compliant
- Assist with onsite and offsite events
- Ensure guest checks are accurate and closed out properly
- Prepare server check out report and accurate tip outs
- Complete any additional tasks as assigned by the General Manager or Gallery Leader
- Attend and participate at all scheduled meetings and trainings
- Participate in teamwork and foster harmonious working climate
- Give feedback on guest comments or complaints to the management
- Report employee and guest accidents
- At least 2-3 years of previous related experience
- Basset Certified
- ServSafe Food Handler Certified
- Willing to learn new and exciting things
- 18 years or older
- Energetic, accountable and team oriented
- Reliable, dependable and responsible
- Ability to proactively find ways to maintain gallery cleanliness and efficiency
- Ability to multi-task in a fast paced environment with a positive attitude
- Basic computer skills is a plus
- Experience with restaurant POS system is a plus
- Knowledgeable of coffee program
- Must be able to lift up to 50 pounds
- Must be able to work standing and walking for extended periods of time
- This position is full or part time. Candidates must be willing to have flexible schedules and must be willing to work weekends and holidays.
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Wine Bar and Coffee Associate - New York, United States - RH Rooftop Restaurant - New York
Description
RH is seeking a Wine Bar and Coffee Associate with a demonstrated ability to support company leadership in the execution of new and existing business strategies for our successful Food & Beverage concept. This includes: inventory support, and providing world class customer service to internal and external guests while taking great care of the equipment and facilities. The responsibilities listed below are indicative of the nature of the position and can be modified due to organizational changes, new business developments, or expansion of the position.
RESPONSIBILITIES
REQUIREMENTS
PHYSICAL REQUIREMENTS
SCHEDULING REQUIREMENTS
More detail about RH Rooftop Restaurant - New York part of RH Hospitality, please visit
