Desktop Support - Titusville, United States - Saxon Global

Description

Job Title - Desktop Support

Location - Titusville, FL (Onsite)

Hire Type - Full Time (Permanent)

Job description -

• Minimum 5 years for Deskside support experience
• Good networking skills and Customer focus attitude.
• Good Problem-Solving skills
• L2 Technical skills on troubleshooting on Windows 7 / 10 operating system issues.
• Knowledge and L1/L2 Skills on Active directory and GPO troubleshooting.
• Hardware troubleshooting on Laptops / Desktops / Docking stations etc.
• Knowledge on Outlook, User profile issue, Mobile phone troubleshooting to Intune.
• Knowledge on SCCM for OS Staging / Windows patches troubleshooting.
• Knowledge on basic network troubleshooting skills.
• Knowledge on Wi-Fi access points.
• Knowledge on Switches / Router installation.
• Knowledge about cables patching and ports.
• Knowledge on physical rack and stack of servers, network devices etc.
• Knowledge on basic Unix skills.
• Co-ordinate with Offshore teams for the L2/L3 tickets and backend team to resolve the issues.