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- Under supervision of College of Education's Technical Support Manager, provide technical support via web, phone, and in-person to COE faculty and staff including, but not limited to, resolution of hardware and software issues, maintenance of classroom AV equipment, deployment of new systems, maintenance of COE equipment loan pool, and maintaining inventory system to account for all IT equipment.
- Respond to faculty and staff inquiries on software issues and instructional technology.
- Troubleshoot faculty, staff and lab computers – to include but not limited to system recovery, data recovery, hardware repair and malware removal.
- Deploy new Windows and Mac systems, including imaging, printer and VPN configurations, full disk encryption, and software installations.
- Maintain knowledge of current and emerging desktop operating systems including Linux, Windows, and macOS.
- Perform weekly audits of IT equipment to include but not limited to: verification of encryption keys, system backups, software updates, and tracking of inbound/outbound IT equipment.
- Maintain COE computer labs including software updates, hardware replacement, and repairs
- Maintain classroom AV equipment.
- Provide excellent customer service, establishing positive relationships with faculty and staff throughout the college.
- Other Duties As Assigned Minimum Qualifications
- Full-time graduate student in good standing (3.0 GPA) in Learning Design and Technology, Information and Computer Sciences or related degree program.
- Experience with software and hardware troubleshooting (macOS and Windows).
- Experience using Zoom for desktop sharing and user support.
- Clear understanding of customer service requirements.
- Demonstrated record of reliability in previous roles.
- Ability to provide one-on-one assistance to university faculty.
- Competence in both Windows and Macintosh applications and platforms; ability to work independently and within a team.
- Strong written and organizational skills. Desirable Qualifications
- Advanced experience in software/hardware troubleshooting; faculty support.
- Experience with classroom AV troubleshooting and support.
- Experience with online research.
- Interest in educational technology integration.
Graduate Assistant - Honolulu, United States - University of Hawai'i
Description
Temporary/Permanent:
TemporaryOther Conditions: Revolving funds. Appointment to begin February 2024. Renewal contingent upon satisfactory performance, availability of funds, and department needs.
Duties and Responsibilities