Resort Manager - Parker Dam, United States - Sky Valley RV Resort

Description

As a Resort Manager for Black Meadow Landing in Parker Dam, Ca "Lake Havasu", you will have responsibility for the operational aspects and the continued profitability of the resort community and will serve as the day-to-day point of contact for visitors and residents. You will be on-call 24 hours a day and will be in charge of administrative activities, property maintenance and customer service. Along with Sky Resorts Corporate you will be the onsite contact and responsible party for human resource management, home sales and marketing. But most importantly - guest and resident relations. Ensuring a positive atmosphere and responsive service for the members of your resort community will not only mean satisfied guests and long-term residents, but also better word-of-mouth referrals

Benefits Include:

• Comprehensive benefits package including health insurance, paid time off, paid holidays, and matching 401k.
• Employee Wellness Benefits.

• Responds to guest and resident inquiries.
• Serves as the direct point of contact for customers/residents.
• Works with the Sky Resorts marketing team to increase reservations and occupancy. And further promote the Sky Resorts brand.
• Ensures customers/residents receive a high level of service consistent with Sky Resorts Customer Service philosophy.
• Handles and resolves guest and resident complaints.
• Coordinates team member selection, training, and development for resort staff and ensures all team members comply with appropriate policies and operational procedures.
• Works with District Manager (DM) to quickly and effectively address issues which would adversely affect the operation of the resort or guest satisfaction.
• Enforces resort rules and standards.
• Monitors monthly operating budgets and preparing monthly explanation of P&L variances.
• Assists DM with preparation of annual operating budget.
• Assist the billing department with collections, evictions and legal actions.
• Ensures compliance with federal state and local agencies that regulate fair housing laws and resort operations.
• Works with Sky Resorts to market park models, pre-owned and brokered homes for sale in the resort.
• Suggests capital expenditures that will increase revenue and customer satisfaction. Be the onsite contact for capital improvements.
• High School Diploma or GED
• Minimum of 2 years property management/resort experience, including 2 years of supervisory experience
• Previous sales and leasing experience, preferred.
• General knowledge of property maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment.
• Working knowledge of basic accounting principles
• Retail and food & beverage experience a plus
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet and Microsoft Office Suite; experience using Yardi and/or RMS, preferred
• Flexibility to respond to resort needs during non-business hours
• Ability to live on-site within the resort (preferred)