No more applications are being accepted for this job
- Valid driver's license, travel may be required.
- Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time
- Interim Secret Clearance required prior to start.
- Experience supporting Windows 10, and MS Office 2013.
- Experience using ServiceNow or a similar ticketing system.
- Strong analytical and follow through skills.
- Strong verbal and written communications skills.
- On-site facilitation of PC Tech workload
- Escalation of IT support issues/tickets as needed
- Point of contact for VIP IT support
- ITC/OO notification of outages/policies/ procedures
- Liaison for Mettel/NOSC in support of site outages
- Facilitation of circuit testing and turn up (TTU)
- Prior USACE experience
- Experience working in a DoD environment
- Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices
- Experience supporting Office 365
- Experience supporting Windows 11 Education / Experience
- AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education.
- 8+ years of professional, applicable experience.
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
- Comprehensive knowledge of IT Technical Support
- Knowledge of Lifecycle Replacement of Equipment
- A strong customer focus and an ability to work well in teams or as an individual
- Effective oral and written communication skills
- Must be able to pass a background check
- Secret Clearance (or ability to obtain Secret)
- Normal physical conditions
- General office environment
- Must be able to sit for long periods of time looking at computer screen
- May be asked to work a flexible schedule which may include holidays
- May be asked to travel for business or professional development purposes
- May be asked to work hours outside of normal business hours
SME Computer User Support Specialist with Security Clearance - Dallas, TX, United States - Cayuse Technologies
Description
OVERALL DESCRIPTION:
This position will support the US Army Corps of Engineers RITS Program
Resolves technical problems in support of customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Handles problems that the first and second-tier support staff is unable to resolve
May interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Maintains currency and highest level of technical skill in field of expertise
PRIMARY RESPONSIBILITIES:
The SME Computer User Support Specialist performs technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages
Job duties require the technician to install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
In this position, the candidate troubleshoots output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
Duties
Relationships Reports to:
Works for Team Lead Works with: Client, Team Members, Manager Working Conditions