- Responsible for the overall loan operations management and oversight of the consumer and commercial loans support staff. This includes document preparation, processing and servicing, account reconciliation and reporting functions, post closing document review and imaging. Supervise all aspects of loan servicing to include payment posting, loan booking and system review. Manage the post-closing function to ensure all Deeds of Trust, UCC's and Security documents are accurate and the Bank is secured. Oversee the imaging and vault retention of secured documents and legal instruments and ensure they are properly imaged for the review of lenders and audit personnel.
- Research and compile information for use in monitoring the operations of the loan booking new loan and renewal, participation loan and servicing, Post-Closing Review and Imaging areas. Function as a resource for training and information for operations. Provide leadership, as needed, for fellow associates.
- Review/audit management functions and procedures on a consistent basis making recommendations to improve quality and productivity.
- Ensure that the necessary management reporting tools are maintained to accurately measure and report timeliness and quality of service levels, production and error statistics.
- Assist with responses to loan audits and supervise maintenance of the tracking required by the loan reviews. Assist in the preparation responses for examiners, auditors, or external/internal audit and make corrections as necessary.
- Train new, and monitor experienced, personnel to ensure policies and procedures, as well as state and federal regulations, are being adhered to and followed.
- Ensure accuracy and proper use of tracking reports for key information such as UCCs, insurance, account review, etc.
- Establish and monitor performance goals for the respective areas within loan operations. Supervise staffing to ensure optimal performance and production in meeting departmental goals.
- Research, Investigate and resolve record keeping errors or discrepancies in the system.
- Build and maintain successful internal and external member relationships by adhering to loan operation and servicing time constraints. Provide prompt responses and solutions to all member service needs.
- Bachelor's degree in Business, Finance, Accounting, or a related field (or equivalent combination of education and experience).
- Minimum 5–8 years of progressive experience in loan operations, loan servicing, or lending support within a financial institution.
- At least 3 years of supervisory or managerial experience leading loan operations or similar teams.
- Strong working knowledge of loan documentation, servicing processes, and regulatory compliance requirements in banking.
- Proficiency with core banking/loan servicing systems (e.g., Fiserv, Jack Henry, FIS, CIS, or similar platforms).
- Excellent understanding of commercial, consumer, and/or mortgage loan products and lifecycle.
- Experience with syndicated/commercial loan administration or participation/servicing.
- Must have SBA experience
- Microsoft Excel proficiency
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Description
Role Description
Qualifications
Requirements
Compensation & Benefits
Competitive salary commensurate with experience plus performance bonus, comprehensive benefits package (health, dental, 401(k), paid time off, etc.).
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Operations Manager
Only for registered members Johns Creek, GA
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Operations Manager
Only for registered members Johns Creek
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Operations Manager
Full time Only for registered members Johns Creek
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Loan Operations Manager
Only for registered members Johns Creek
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Operations Manager
Only for registered members Duluth
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Operations Manager
Only for registered members Alpharetta, GA
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Operations Manager
Only for registered members Duluth, GA
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Operations Manager
Only for registered members Duluth, GA
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Operations Manager
Only for registered members Satelite Blvd Duluth, Georgia, United States
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Operations manager
Only for registered members Alpharetta
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Operations Manager
Only for registered members Alpharetta
-
Facilities Operations Manager
Full time Only for registered members Johns Creek
-
Operations Manager
Only for registered members Alpharetta
-
Operations Manager
Full time Only for registered members Alpharetta
-
Operations Manager
Only for registered members Alpharetta
-
Facilities Operations Manager
Only for registered members Johns Creek, GA
-
Operations Manager
Only for registered members Alpharetta, GA
-
Operations Manager
Only for registered members Norcross
-
Operations Management
Only for registered members Norcross
-
Geotechnical Operations Manager
Only for registered members Duluth, GA