- Manage customer interactions and feedback across various channels
- Collaborate with internal teams to address customer needs effectively
- Conduct regular audits to ensure compliance with company policies and procedures
- Assist in preparing daily schedules and managing workflow related to scheduling
- Coordinate with government agencies and other entities during emergencies, traffic issues, detours, or service changes
- Oversee dispatch operations, manage dispatchers' work, and coordinate closely with the manager
- Document and report employee disciplinary matters to the manager
- Perform other tasks as assigned
- Must be at least 21 years old with a high school diploma, GED or equivalent.
- Two or more years of public transit experience preferred.
- Previous experience with Trapeze & radio dispatch preferred or road supervision preferred.
- Excellent communication skills with ability to adapt to changing situations, and listen to feedback
- A customer service-oriented mentality with attention to detail
- Must be able to work shifts or flexible work schedules, including weekends and holidays.
- The majority of work is accomplished indoors and in air-conditioned or well-ventilated facilities
- Most work is accomplished in an office or cubicle space equipped with a telephone and computer.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
-
Truck /Dispatch Manager
1 hour ago
DS4 LOGISTICS LLC Atlanta, United StatesJob Description · Job DescriptionThe job of a Ds4 Logistics LLC truck dispatch manager is to oversee the transportation of both drivers and freight. Monitoring deliveries, coordinating with drivers, dispatchers, brokers and clients, and responding to problems and emergencies are ...
-
Commercial Dispatch Manager-Construction
3 weeks ago
DH Pace Company, Inc. Peachtree Corners, United StatesEffectively manage the performance of technicians by establishing and enforcing customer service standards and expectations. Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coachin Building, Manager, Constructi ...
-
Commercial Dispatch Manager-Construction
3 weeks ago
Overheaddooratlanta Peachtree Corners, United StatesCommercial Dispatch Manager-Construction & Building Materials Industry · Job Category · : · Operations · Requisition Number · : · COMME021265 · Apply now · Posted : April 26, 2024 · Full-Time · Locations · Showing 1 location · Description · DH Pace Company, Inc., aspires t ...
-
Commercial Dispatch Manager-Construction
6 days ago
DH Pace Norcross, United StatesDH Pace Company, Inc., aspires to hire aDispatch Managerin our Peachtree Corners, GA office The right candidate will enjoy working in a fast-paced environment, have the ability to work well with external and internal customers, and be a forward thinker. · Job Responsibilities: · ...
-
Dispatch Service Manager
4 days ago
Creative MultiCare, LLC Stockbridge, United States**Creative MultiCare is looking to hire a full-time on-site Dispatcher in Stockbridge GA.** · Creative MultiCare, LLC has the best group of service technicians, management personnel, and office staff in the industry. We combine cutting edge technology with a dedication to trainin ...
-
Fleet Manager/dispatcher
4 days ago
Volume Transportation, Inc. Conyers, United StatesVolume is a 30 year old trucking company who is always looking for team members who are hard working and ones of high moral fiber. Team member needs to be seeking fast paced work environment. Working knowledge of DOT regulations is desired but not mandatory. Must be proficient wi ...
-
CALL CENTER SPECIALIST Part Time
6 days ago
Behavioral Health Connections Atlanta, United States Part timeJob Description · Responsibilities · Call Center Specialist Part Time · Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis ...
-
Class A OTR Driver/Lease Owner
1 week ago
DSL Express Atlanta, United States Full timeWANTED: Class A OTR Company Driver to Lease Owner · IMPORTANT NOTE: We get lots of applicants – some days, too many. We need "A" stringers Division 1 players. If you need a decent job, we can help but; we are saying this right now: We don't want unsafe drivers We don't want guys ...
-
1716 Class A Owner Operator – Fuel
2 days ago
DriveLine Solutions Atlanta, United States Full timeJob Title: Class A Owner Operator – Fuel & Tire Discounts · Position Details: · Average Weekly Earnings: $5,000 to $7,000 (Up to the driver) · Pay Structure: Drivers Receive 75% of Line haul · Fuel & Tire Discounts: Fuel Cards & Tire Program with Discounts · Trailer Rentals: Avai ...
-
Dir, Trans, Dispatch, and Logi
2 days ago
Emory Healthcare Atlanta, United StatesDescription · JOB DESCRIPTION: The Director of Transportation, Dispatch and Logistics at Emory Healthcare is a critical leadership role responsible for overseeing and optimizing the movement of patients into and within the healthcare system. This includes ensuring timely and ef ...
-
Fleet/Motor Pool Specialist 2
3 weeks ago
GeorgiaGov Atlanta, United StatesUnder direct supervision, the Fleet Coordinator coordinates the assignment, maintenance, and replacement of vehicles in a fleet program. · Maintains inventory and orders supplies. · Assists with managing purchase orders, overseeing shipping schedules, and maintaining records. · S ...
-
Senior Planning Analyst
3 weeks ago
Energy Consulting Group , LLC Atlanta, United StatesOverviewSponsorship for Work Authorization Not Available. · The Senior Planning Analyst works under the direction of the Vice President of Member Services to support the goal of supplying reliable and low cost wholesale power to Member cooperatives. · This position will be resp ...
-
Trash Removal Technician
2 weeks ago
Superior Contracting & Maintenance Atlanta, United StatesSuperior Contracting & Maintenance, a leading company in construction industry is seeking a Trash Removal Technician to join their team. As a Trash Removal Technician, you will be responsible for collecting and disposing of trash and waste materials from residential properties. Y ...
-
HVAC Journeyman Technician
1 week ago
ABM Atlanta, United States Full timePOSITION SUMMARY · ABM Industries is seeking an HVAC Journeyman to join our team. As a Journeyman you will troubleshoot, repair, maintain, and install HVAC and related equipment. In this role you will work, both independently and with a team, to complete work orders for routin ...
-
Senior Product Manager II, Signals
1 week ago
Axon Atlanta, United StatesYour Impact · In the role of Sr. Product Manager for Real-Time Operations, you'll be central to one of Axon's strategic priorities and fastest-growing businesses. You'll be instrumental in revolutionizing public safety through leading-edge products like Axon Dispatch and Axon Res ...
-
Warehouse Associate
1 week ago
Nibav Lifts Inc. Atlanta, United States Full timeNibav Lifts Inc. is a leading innovator in the residential elevator industry, providing top-tier lift solutions with a commitment to excellence and customer satisfaction. As we continue to grow, we seek dedicated professionals to join our dynamic team and contribute to our succes ...
-
Deployment Manager
2 weeks ago
RS Consulting Atlanta, United StatesPosition Summary · System Deployment Manager leads all activities for the deployment, testing, and final certificate of acceptance. The SDM must interface with clients and contractors to execute system deployment. This is a specialist position requiring a combination of mechanica ...
-
Project Manager
3 weeks ago
Verigent Atlanta, United StatesJob Title: Project Manager (ISP/Commercial Environment/Data Center) · Location: Atlanta, GA · Duration: Full-time · Salary: $90-110,000 (or higher/negotiable based on experience) · Summary: · The Project Manager (PM) will be a lead member in the operations team and will drive the ...
-
Senior Software Architect
1 week ago
Wabtec Atlanta, United States Full timeWabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmat ...
-
Air and Ocean Import Operations
19 hours ago
Röhlig Logistics Atlanta, United StatesPosition Purpose: · Assist Management in achieving the stated branch goals that are in line with company policies and established procedures including, but not limited to, increasing company profit. Import Operations is responsible to coordinate and ensure the expeditious deliver ...
Dispatch Manager - Atlanta, United States - Transdevna
Description
Job Summary:
Transdev, a transportation company, has an open position for a Dispatch Lead/Supervisor to oversee their paratransit operations in the Atlanta, Georgia metropolitan area.
The ideal candidate should possess exceptional dispatching skills and the ability to deliver outstanding customer service to both paratransit passengers and the company's contracted driver workforce.
Qualified applicants with relevant dispatching experience, strong customer service competencies, and the capacity to manage a team of dispatchers while ensuring efficient paratransit services are highly encouraged to apply.
Essential Duties:
Qualifications:
Physical Requirements:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.
Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplaceIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen and background check.
California applicants:
PleaseClick Herefor CA Employee Privacy Policy.
About Transdev:
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world.
Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.
Find out more at or watch an overview video atJob Category:
Call Center / Dispatch / Reservationist / Scheduler
Job Type:
Full Time
Req ID: 2219
Pay Group:
VDD
Cost Center: 458
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.
Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplaceIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants:
Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world.
Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good.
Find out more at or watch an overview video.