Customer Solutions Engineer - Austin, United States - ForeFlight

Description

ForeFlight is seeking a Customer Solutions Engineer who will facilitate seamless communication between customers and our technical teams. You will develop a comprehensive knowledge of our products and their capabilities, empowering you to provide guidance and support to both customers and ForeFlight teams.

Responsibilities:

• Serve as an expert on ForeFlight products, understanding features, capabilities, and potential use cases inside out.
• Establish and maintain strong relationships with customers, serving as their primary point of contact for technical inquiries and support.
• Collaborate with customers to understand their business objectives and technical requirements, translating them into actionable solutions using our products.
• Work closely with our technical teams to design customized solutions that address customers' specific needs, utilizing our products effectively.
• Provide hands-on technical support, troubleshooting, and issue resolution to ensure customers' systems run smoothly.
• Develop and deliver product training sessions and materials for customers, enabling them to use our products effectively.
• Manage and track customer accounts, ensuring timely renewals, upgrades, and identifying upselling opportunities.
• Gather feedback from customers and communicate it to our product development teams to influence product improvements and enhancements.
• Maintain accurate records of customer interactions, technical configurations, and solutions provided.
• Stay up-to-date with industry trends, emerging technologies, and updates to our products to better serve our customers.

Qualifications:

• Proven experience as a Technical Account Manager, Solutions Engineer, Technical Solutions Coordinator or similar role.
• Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Excellent problem-solving skills and the ability to think on your feet.
• Customer-focused mindset with a dedication to ensuring customer success.
• Project management skills and the ability to handle multiple customers and projects simultaneously.
• Proficiency in relevant software tools and technologies (e.g., CRM software, collaboration tools, programming languages, etc.).

Nice to have:

• Interest in aviation, pilot, dispatcher experience and/or familiarity with ForeFlight
• Bachelor's degree in a related field (e.g., Computer Science, Engineering) or equivalent work experience.

Why You Should Join:

At ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide ForeFlighters and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes, but is not limited to the following:

• Medical, dental, and vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 10 Weeks of Paid Maternity Leave
• 4 Weeks of Paid Paternity Leave
• Flight Training Rewards
• Tuition Stipend