Consumer Experience Agent - Jacksonville

Only for registered members Jacksonville, United States

1 week ago

Default job background
Full time

Job summary

We have brought e-commerce consumer support in-house for the first time. As a Consumer Experience Agent, you will be the front-line ambassador for our brands.


Responsibilities

  • Support incoming consumers via multiple media channels (phone, email, chat, SMS, and social media) while maintaining a high level of professionalism and patience.
  • Assist consumers with topics such as (but not limited to): Brand knowledge based on questions and complaints., Taking online orders including payments., Resolving returns and order complaints., Communicating warranty policies and repair options.

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